Microsoft Dynamics AX 2009 White Paper: Customer Returns
Microsoft Dynamics AX 2009 introduces a dedicated module for handling customer returns. Built on the sales order framework, the return order module allows for handling customer returns in a controlled and efficient manner.
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Version:
2009
Date Published:
10/10/2011
File Name:
Customer_Returns_in_Microsoft_Dynamics_AX_2009.pdf
File Size:
1.4 MB
Microsoft Dynamics AX 2009 introduces a dedicated process for handling customer returns. This dedicated process has a new document type—the Return order—that is built as a specialization of the sales order. The process specifies a number of steps for receiving, inspecting, and disposing of returned items. This document includes detailed descriptions of:- Supported processes and scenarios
- Important variations to scenarios
- Effect on inventory costing and on-hand
- Setup and configuration of the return order module
- Reporting and statistics
Supported Operating Systems
Windows 7, Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP
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