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Troubleshooting Microsoft Lync Server 2010 Clients: Help Desk Resource

This resource is for first-level help desk agents who support Microsoft Lync Server 2010 clients. Note: The .zip file contains both the print documentation and the Help file.

Important! Selecting a language below will dynamically change the complete page content to that language.

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  • Version:

    March2013

    Date Published:

    3/19/2012

    File Name:

    Troubleshooting_Lync_2010_Clients.zip

    File Size:

    566.4 KB

    This resource provides first-level help desk agents who support Lync Server 2010 clients (Microsoft Lync 2010, Microsoft Lync 2010 Attendee, and Microsoft Lync Web App) with the following:
    • A script for opening a service call and identifying the problem the user is having
    • Information about how to resolve more than 200 common user problems
    • Tools and resources for additional troubleshooting
    Note: The .zip file contains both the print documentation and the Help file.

  • Supported Operating Systems

    Windows 7, Windows Vista, Windows XP

    • The file is a Microsoft Word document. Users who do not have Microsoft Word can view this document through the downloadable Word Viewer.
    Note: The .zip file contains both the print documentation and the Help file.

    1. Click the Download button on this page to start the download, or choose a different language from the drop-down list and click Go.
    2. Do one of the following:
      • To start the installation immediately, click Open or Run this program from its current location.
      • To copy the download to your computer for installation at a later time, click Save or Save this program to disk.

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