To deliver exceptional customer experiences,
you need to understand and engage with your customers in real time.
However, your data analysts and marketers can't keep up
with these customer expectations due to fragmented
data and time consuming manual content creation.
Microsoft Dynamics 365 Customer Insights
now combines our customer data platform
with real-time journey orchestration
to empower your teams to uncover new insights
and deliver personalized customer experiences, with next generation AI.
And now with Copilot in Customer Insights,
you can boost creativity with recommended content ideas
and break down barriers for your teams
with access to data and target segments.
Data analysts can unify
transactional, demographic, and behavioral data
to get a holistic view of your customers.
They can also use first and third party data sources
to enrich your customer data to find out more about your customers
interests, product usage, or to layer on market data.
With Copilot in Customer Insights,
data analysts can use simple natural language to explore,
analyze, and understand customer data and discover new insights
without ever needing to use SQL queries.
Marketers can seamlessly create new customer segments
and journeys with Copilot
describing their desired customer outcomes in their own words.
They can also simplify content creation
with text and image recommendations
that can be tailored to suit your company, brand, and audience.
Sellers receive a seamless handoff from marketing
with a unified timeline of customer interactions,
prioritized leads, and personalized product recommendations.
With visibility to a predicted customer lifetime value,
customer service agents can prioritize and personalize
the service level to provide the best support experience.
Dynamics 365 Customer Insights lays the foundation
to create truly personalized, responsive, connected
customer journeys across sales, marketing, and service teams.