Timely resolution is key when it comes to excellent field service.
But minutes and hours can slip by in every step of the process.
From finding information
across fragmented tools for work order management
to dispatching frontline technicians with real time support.
Resolving issues efficiently can get challenging.
Introducing Copilot in Dynamics 365 Field Service.
Helping your frontline deliver exceptional service.
With Copilot, your customer escalations
are pre-populated into draft work orders
for frontline managers to review in Outlook.
And with recommendations based on travel time,
availability, skill set, and more,
your technician scheduling becomes streamlined.
Now, as technicians start their day,
they see upcoming work orders
at-a-glance in their home experience in Microsoft Teams.
Even on the go, everyone stays connected
with updates that sync across
both Microsoft 365 and Dynamics 365.
With access to step-by-step
instructions within the Field Service mobile app,
technicians can solve problems as they arise.
And when additional support is needed to achieve a first-time fix,
collaborate in real-time with experts using Remote Assist.
As service delivery becomes complicated,
Dynamics 365 Field Service keeps things simple,
saving you time so you can focus on exceeding customer expectations.
Experience how Dynamics 365 Field Service can help today.