Microsoft Extended Hardware Service Plus – 4-Year
- Advanced Exchange
- Drive (SSD) Retention
- Next Business Day replacement
- Mechanical Breakdown coverage
Microsoft Protection Plans:
- Are sold separately
- Duration of coverage starts on the day of Surface device purchase
- Include Pre-paid shipping
- Include software and hardware telephone support
AU$329.00 incl. GST
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For all Protection Plans, please reference the T&Cs for the limit of liability and the applicable exclusions of the Protection Plan.
This Protection Plan is classified as a service contract per local regulations.
Advanced Exchange Service is available at no additional charge with the Microsoft Limited Hardware Warranty for the following business devices: Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop Go, Surface Laptop Go 2, Surface Go 2, Surface Go 3, Surface Book 3, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro X, Surface Laptop Studio, Surface Pro 9 for Business and Surface Laptop 5 for Business. Advanced Exchange is only available in supported markets. Restrictions apply. See Surface for Business warranty page for AES terms and conditions and list of supported markets.
Next Business Day Replacement claims authorisation must be fulfilled prior to the applicable cut-off period to benefit from this service. In addition, the Next Day Business Replacement add-on is only valid from Monday through Friday, excluding standard public holidays.
Drive (SSD) Retention is only available on Microsoft Surface devices in which the SSD is marketed as removable per the Technical Specifications sheet on the Product Description Page. SSD is only removable by skilled technicians following Microsoft’s instructions. Microsoft is not liable for any damage sustained. Further, any resulting damage will not be covered under the Microsoft Limited Hardware warranty or Protection Plans.
- For protection plan support visit https://support.serviceshub.microsoft.com/supportforbusiness
- **Warranty and Protection Plan Terms & Conditions