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Dynamics 365

Create. Automate. Discover.

Boost productivity with Copilot in Dynamics 365—an AI assistant.
Copilot in Dynamics 365

Help employees focus on what matters most

Empower employees to automate tasks, generate ideas, and get insights with the world’s first AI copilot in CRM and ERP.

AI and automation make 89% of employees feel more fulfilled because they can spend more time on work that truly matters.1
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Do more with Copilot in Dynamics 365

  • Help your sellers focus on ROI and strengthen customer relationships with AI assistance in Dynamics 365 Sales—the first CRM to offer next-generation AI for sellers. Use AI to write email replies, draft meeting summaries, update customer records, and pull relevant information from SharePoint, Outlook, and Microsoft Teams.
  • Get insights that help you deliver more personalized customer experiences in real time with AI. Give your team the ability to uncover insights, create customer segments for target audiences, generate new ideas for emails and campaigns, and build new customer journeys using natural language prompts.
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  1. [1]
    Microsoft Corporation. "Microsoft Business Trend Survey 2023." Microsoft, January 2023.
  2. [2]
    Gartner. Gartner AI Opportunity Radar: Set Your Enterprise’s AI Ambition. By Hung LeHong, Brook Selassie, Jeff Cribbs, Mary Mesaglio, and Don Scheibenreif. October 12, 2023.

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