Dynamics 365 support
Included with any Dynamics 365 purchase
Best for businesses operating a simple environment or using a full-service partner
- Get support for finance and operations apps
- Get support for customer engagement apps
Professional Direct Support
Originally starting from CAD $12.20 now starting from CAD $12.20
CAD $12.20 CAD $12.20
user/month
Best for businesses with a continuously operating production environment requiring faster response times and access to experts for advisory and escalation services
Custom—contact your sales representative for pricing
Best for businesses that need comprehensive end-to-end support for the entire organization, covering all Microsoft technologies
| Standard | Professional Direct | Unified Enterprise | |
|---|---|---|---|
| Best for businesses operating a simple environment or using a full-service partner | Best for businesses operating a continuous, ongoing production environment requiring faster response times and access to experts for advisory and escalation services | Best for businesses that need comprehensive end-to-end support for the entire organization, covering all Microsoft technologies | |
| Microsoft product coverage | Dynamics 365 | Dynamics 3651 | All Microsoft products |
| Community forums |  | | |
| Service dashboard | | | |
| Web and phone incident submission | | | |
| Access to self-help portals | Dynamics 365 admin center | Dynamics 365 admin center | Services Hub |
| As-needed break/fix incidents | | | |
| Support | |||
| Fastest response time (for critical incidents) | <1 hour | <1 hour with priority routing | <1 hour with priority routing |
| As-needed online training | | | |
| Service delivery management | | Pooled | Assigned |
| Priority handling | | | |
| Escalation management | | | |
| Technical webinars | | | |
| Advisory services | | | |
| Monthly service reviews | | | On-demand2 |
| Proactive services | | | |
| On-demand workshops | | | |
| Remote diagnostics and reporting | | | |
| Onsite services | | | |
| Enhanced solutions | | | |
| Cost | Included with any Dynamics 365 purchase | CAD $12.20/user/month (minimum 20 users) | Contact your sales representative for pricing |
- [1] Professional Direct does not cover Business Central. Business Central customers should contact their reselling partner to get help with technical problems. Learn more at Help and Support and Find a Reselling Partner.
- [2] On-demand assessments with as-needed setup and configuration services.
Partner support
FAQs
-
Professional Direct Support
Directly from Microsoft online or contact your Microsoft representative to add it to your Microsoft Enterprise Agreement.
Unified Support
Contact your Microsoft representative for purchasing information.
-
Submit a new support request based on your product or service and customer support plan.
Standard
- Get support for finance and operations apps.
- Get support for customer engagement apps.
Professional Direct
Visit the Microsoft Power Platform admin center
Unified Enterprise
Visit Microsoft Services Hub.
If you’re using previous versions of Dynamics 365 apps, submit support requests through Microsoft Support for business.
-
Technical support
All plans include technical support. When you have a technical issue with your application, open a support request with Microsoft.
Advisory support
Only the paid support plans include advisory services. When you need to get a recommendation, general advice, best practices, or guidance on how to use the products, submit an advisory ticket.
-
No, a Microsoft paid support plan is an additional resource that can be used by both you and your partner.
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