Microsoft Unified Enterprise details
Technical Support (24/7) |
– Critical Sev 1: 15-min for Azure/1-hour for all other products – 1-hour Sev A/2-hour Sev B/4-hour Sev C |
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Escalation Management |
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IT Health |
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Cloud Assistance |
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Account Management |
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Advisory Support |
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Technical Training |
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Proactive Services* |
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Enhanced Solutions* |
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*Available through Flex Allowance or for purchase as add-ons |
Transparent and predictable pricing
Unified Enterprise is designed to help you get the most from your Microsoft investment. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow.
Comprehensive coverage
Industry-aligned pricing
Predictable rates that scale
Fixed price for the year
How is pricing calculated?
We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Your “P” is comprised of:
- Previous 12-months of cloud services (Microsoft 365, Dynamics 365) purchases
- Previous 12-months of Azure consumption (after discounts and before credits are applied)
- Previous 12-months of license-only purchases
- Previous 12-months of Software Assurance, License + Software Assurance purchases
Any product (Software Assurance, License + Software Assurance, Subscription) that was purchased and prepaid more than 12 months ago with active coverage shall be prorated.
Unified Enterprise pricing details
Infrastructure |
Infrastructure |
User |
||
---|---|---|---|---|
Annual spend |
Azure |
On-Prem Server |
Annual spend |
Modern Work, Biz Apps, On-Prem User |
$0 to $1.8M |
10% |
10% |
$0 to $1.5M |
7.5% |
$1.8M to $6M |
7% |
7% |
$1.5M to $3M |
6.5% |
$6M to $12M |
5% |
5% |
$3M to $6M |
5.5% |
$12M to $30M |
3% |
3% |
$6M to $15M |
4.5% |
$30M to $60M |
2.25% |
2.25% |
>$15M |
3.5% |
$60M to $120M |
2% |
2% |
||
>$120M |
1.75% |
1.75% |
All spend amounts are shown in USD. The minimum contract price is $50,000. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M).
*Pricing rates shown above are valid for Unified contracts starting 1 February, 2023, or later.
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