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​Xbox controllers in a variety of colors.
MS complete

Microsoft Extended Hardware Service for Xbox Wireless Controller - 3 years

  • ​Mechanical Breakdown coverage 
  • ​Prepaid return shipment 
  • ​Technical support

£5.99 incl. VAT

​You’re covered, at home or on the go

Get back to gaming worry-free with Microsoft Extended Hardware Service. We want nothing to stand in your way of finishing in first place, being the hero and saving the day, claiming victory on the battlefield, and building your Minecraft masterpiece.
​An individual using a pink Xbox controller.
​Icon of a clock.

Stay covered, for longer

​For added piece of mind, Microsoft  Extended Hardware Service gives you mechanical breakdown coverage and technical support for up to 3 years so that you can play worry-free.
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​Microsoft-backed service  

​Get back up and running quickly with easy service from the experts who know your Microsoft products. 

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Why shop from Microsoft Store

We offer free shipping, free returns, and cash for eligible used devices, as well as flexible payment options. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honour a one-time price adjustment.
Learn more

Free shipping and returns

Get free 1 to 2 day shipping with no minimum purchase. Plus, enjoy 60-day returns on physical Microsoft products.
See shipping details Learn about returns

Low-price promise

If you buy a physical product from Microsoft Store and we lower the price within 60 days, contact us and we’ll refund you the difference. Terms apply.
Learn about price promise

Buy and game with confidence

For added peace of mind, Microsoft Extended Hardware Service has you covered for mechanical breakdown for up to 3 years. No excess required.
Learn more about Microsoft Extended Hardware Service

Instant game downloads

Download Xbox games and start playing them on your Xbox console or PC the moment they launch.
Learn more about digital downloads
  • Discounts: Supplies limited. Actual savings depends on product availability.
  • Free shipping and returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
  • Low-price promise: Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account and at Microsoft Experience Centers in select markets for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, customer must return to the location with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.
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  • Any offers shown are for a limited time while supplies last. See terms.

For all Protection Plans, please reference the Terms and Conditions for the limit of liability and the applicable exclusions of the Protection Plan.

​This Protection Plan is classified as a service contract per local regulations.​

​For protection plan support visit Microsoft Support.
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