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Chris Adams articles
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Chris Adams
Business Lead, Dynamics 365 Customer Engagement
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Published
KPIs and ROI: Quantifying the impact of data management in your business
How can business leaders generate the right outcomes? With timely, fact-based decision making. Data can help an organisation identify new opportunities and uncover hidden efficiencies.![5 ways to personalise your customer service featured image](https://www.microsoft.com/en-gb/industry/blog/wp-content/uploads/sites/22/2022/02/MicrosoftTeams-image-20-300x169.webp)
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The top five ways to personalise your customer service
Gaining a customer for life happens when organisations make every interaction matter. Whether that is reacting efficiently to a customer query, complaint or need, or proactively taking steps to offer a new product or service. The key is to personalise the experience. Demand for this bespoke treatment has increased.![How far should AI lead your customer journey features image](https://www.microsoft.com/en-gb/industry/blog/wp-content/uploads/sites/22/2022/02/MicrosoftTeams-image-19-300x169.webp)
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