Pauliina Jamsa articles

Pauliina Jamsa

Microsoft Dynamics UK, Digital Marketing Manager for Microsoft Dynamics and Sarah Aston, Marketing Communications Manager for the Public Sector

Cross-industry

Published 09/06/2016

Why customer service is not a department – it’s everyone’s job.

Find out the channels, habits, frustrations, and preferences of customers around the globe – UK, US, Brazil & Japan.

Cross-industry

Published 17/05/2016

Best practices for knowledge management in an omni-channel world

Discover our top 3 tips for improving your customer service knowledge management in an omni-channel world.

Cross-industry

Published 06/04/2016

Why Digital Transformation is essential in Banking

Microsoft shares its thoughts on the challenges facing banks today, the digital technologies that address these challenges and its vision for the Digital Bank.

Cross-industry

Published 22/03/2016

What’s in store for Retail?

For retail leaders, today’s complex global environment is bringing a wide range of challenges. Modern consumers are well informed and always connected. Discover what’s in store for retail in 2016 and beyond.

Government

Published 22/02/2016

Meeting citizen demands in the public sector

Over the last decade technology has transformed the way we live from the way we consume products to our day-to-day interactions with each other.