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Microsoft Industry Blogs - United Kingdom: Financial services

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Brittany Bosco standing in front of a screen
March 27, 2023
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6 min read

How to future-proof your business: a CFO’s-eye view   

At times of economic turmoil, chief financial officers (CFOs) are under even more pressure than usual to manage risk and drive resilience. That means managing their organisations’ profit and loss, cutting overheads, and otherwise reducing costs while planning for the future. The way forward for getting your P&L in line is to drive revenue. However,

Man talking on a headset in an office
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4 min read

How FSI organisations should balance supply chain and concentration risk 

I speak to a lot of people about the security challenges facing financial services organisations in my role as Cyber Security Sales Director at Microsoft. The topics of those conversations change as the threat landscape evolves and new approaches to managing those threats emerge.

Smiling businesswoman using computer in office
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7 min read

How data and AI will transform contact centres for financial services 

Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has. The focus is shifting from fitting customers around business processes to

Two people in a business meeting
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4 min read

How financial institutions can digitise and automate business processes with no/low code 

Digital modernisation is quickly becoming critical for business success in financial services. Especially in areas like customer experience and business process efficiencies. But the key to any modernisation is innovation. As a result, many financial institutions now see value in digitising and automating business processes to address three challenges: How to provide more authentic and

A man in glasses smiles
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5 min read

The rise of digital banking: where do we go from here? 

Traditional banks have often relied on a strong brand reputation and financial products to attract and retain customers. But with a new wave of youthful and more digitally-savvy consumers emerging, simply being reputable may no longer be enough to stay competitive in this market. Customers are looking for a more flexible and accessible proposition with

A group of business women look at something on a laptop screen in an office.
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6 min read

How AI and collaboration are shaping a smarter future for anti-money laundering 

Traditionally, banks have thought of anti-money laundering and know your customer (AML-KYC), fraud and cybercrime as three separate problem sets. They each have their own distinct teams with their own independent processes, tools and reporting structures. AML-KYC has been the primary focus for financial regulators. However, increasing attention is being paid to cyber risks and

A man in a business suit leans over a desk in an office. He is looking at the camera
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7 min read

How to drive innovation and agility in financial services 

I hear a lot of people talking about the journey to the cloud. But for me, the cloud isn’t a destination, it’s the enabler. The destination is agility. When we talk about app innovation, we’re talking about exploring new ways to become more agile as organisations. I work with a lot of customers in the

Fintech building a future-first industry featured image
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4 min read

How UK fintechs can help build innovation and personalised customer experiences 

How can financial services organisations be more innovative and resilient? They need to remain future focussed, identify opportunities to build differentiated experiences, better manage risk and modernise core operations. At Microsoft, we are committed to helping our financial services customers  take advantage of this opportunity and this support extends further than just our organisation. The