Improving patient experience: Understanding the digital solutions for Health and Social Care
This year, Microsoft will be presenting and showcasing a number of health and care solutions at the Health+Care Show, on June 29th and 30th.
Exploring how health and social care professionals can better collaborate, forge new partnerships and introduce productive ways of working, Microsoft and partners will be discussing how many of the latest digital solutions can help the health sector respond to the changing public service landscape.
One area we will be focussing on is improving the patient experience.
Capturing and responding to patient feedback is a high priority in healthcare today.
We all know that, no matter how well organisations perform, there are always opportunities to improve the way services are delivered.
And with technology transforming the way we live, from the way we consume products to our day-to-day interactions with each other, citizens now expect high quality, interactive and smarter public services.
For Healthcare providers, when it comes to identifying improvement opportunities, patients are often those best placed to do so.
Healthcare organisations are therefore facing increasing demand and expectation to not only provide a positive patient experience, but also effective patient feedback systems that provide opportunities for all who wish to provide feedback on their experiences.
So how can Microsoft help?
NHS England use Microsoft Dynamics CRM to capture the experiences of patients, and, critically, act to make improvements based on the findings. The Dynamics solution is used to gather feedback received by phone or online to measure the experience provided by individual GP surgeries.
Likewise, BUPA understand that a great experience is directly related to quality and outcomes. Every patient that is referred to a provider is asked to provide feedback, using tailored questions to the treatment received.
This allows BUPA to assess the quality of care that is received by the patient. The patient can leave feedback online or over the phone as they please. BUPA are also rolling out Net Promoter score as a way to assess how happy their members are with BUPA services.
As you will see in the videos below, using digital solutions can improve the patient experience by adding in a more interactive service. Come visit us on stand H68 to find out more and hear about other solutions.
https://youtube.com/watch?v=pdYF6yCGjvg
https://youtube.com/watch?v=qBI0TkWzjgA
