Enhanced booking accuracy and authentication
Guests across the world rely on the OYO App for a smooth booking experience, placing a high importance on accurate room availability and assured check-ins. Simultaneously, OYO’s patrons, comprising hotel and home operators and owners, trust the platform for authentic and valid bookings. The pivotal question arises: How can the experience for both categories of stakeholders be further improved?
To do this, OYO strategically deployed the Azure AI stack, integrating Azure OpenAI and Azure AI services into post-booking systems.
Elevating booking precision
Azure OpenAI stack has enabled OYO to pioneer technology initiatives for small and medium businesses that operate hotels and homes. This specific initiative has helped reconciliation across its products and support for the most spoken Indian languages.
Also, by using AI in its post booking systems, OYO has successfully streamlined operations, witnessing a substantial 5%-10% improvement in overall accuracy. This technological integration has removed manual processes and empowered OYOpreneurs spanning customer experience, revenue audit, and payment settlement teams to focus on problem-solving rather than problem detection.
These AI initiatives bring a high level of transparency for guests, patrons and OYO teams. For guests, this means accurate and updated inventory availability on the OYO App. For patrons, this means validated bookings, higher revenue assurance and lesser time spent in bookkeeping.
Ritesh Agarwal
Founder & Group CEO
OYO
Generative AI has caught the world’s attention like nothing else and had a transformative impact on how we work and innovate. From dynamic pricing to enhancing the accuracy of our search results and ranking of hotels, AI and machine learning have played a pivotal role in helping OYO create cutting-edge solutions.
5%-10%
improvement in overall accuracy
Higher revenue assurance for patrons
Lesser time spent in bookkeeping
OYO Rooms, also known as OYO Hotels & Homes, is an Indian multinational hospitality chain and technology company that empowers small businesses operating hotels and homes to increase their earnings.
More details at https://www.oyorooms.com