Positively impact patient outcomes
Healthcare clients of UST faced operational inefficiencies and reduced competitiveness due to their reliance on disjointed patient data. This limited their ability to make swift, informed decisions in care management. This fragmentation in structured versus unstructured data sources and lack of correlation led to challenges in understanding patient needs comprehensively, affecting service quality and patient and customer care satisfaction.
To solve these challenges, UST developed an AI solution powered by Azure OpenAI.
Actionable insights for efficient care management
UST developed an AI solution powered by Azure OpenAI-based foundation models, semantic kernel, and prompt flow, to process and interpret complex patient information. Using Microsoft’s responsible AI Impact Assessment and toolbox, UST’s system offers clear, actionable insights for efficient care management, continuously improving through data enrichment.
This Azure-powered solution operates within strict compliance and privacy guidelines, with an ecosystem of Copilots to address common use healthcare payor cases.
With this solution, a remarkable shift towards data driven decision-making was observed translating to improved care management and patient outcome and gaining operational efficiencies.
Krishna Sudheendra
CEO
UST
Microsoft has really done something special with Azure OpenAI, productivity Copilots, and responsible AI working together. UST views Generative AI as a revolutionary way to bring value to our employees, customers and in this case we were able to positively impact patient outcomes. UST is about transforming lives – Microsoft Azure OpenAI, and UST’s healthcare domain expertise allowed us to positively impact more lives than we could have ever imagined. There is no better time in our history as we transform ourselves to an AI enablement company with Microsoft by our side.
With the AI solution powered by Azure OpenAI, a remarkable shift towards data driven decision-making was observed translating to improved care management.
UST helps the world’s best organizations succeed through digital transformation, crafting disruptive solutions and strategies.
More details at https://www.ust.com