Update 3 (KB3144617) for System Center 2012 R2 Service Manager Self Service Portal

Summary

This article describes the new features that are included and the issues that are fixed in Update 3 (KB3144617) for Microsoft System Center 2012 R2 Service Manager Self Service Portal. Additionally, this article contains the installation instructions for this update.

Important: This update is only applicable for deployments that are running Microsoft System Center 2012 R2 Service Manager together with new HTML Self Service Portal installed.

Other updates that are included
System Center 2012 R2 Service Manager Self Service Portal updates are cumulative. Therefore, this update contains a new payload along with the payload from the following previous update:

• 3134286 Update 3134286 is available for the System Center 2012 R2 Service Manager Self-Service Portal
• 3124091 A hotfix (build 7.5.3079.523) is available for the System Center 2012 R2 Service Manager Self-Service Portal

New features that re included in this release

• Attachments are now included in the Action log and can be downloaded.
• The Must Vote and Has Veto information is added for reviewers in Review activities.
• By default, the portal puts custom enumerations for My Request (incident & Service Requests) states in the Closed filter category. Now the portal allows for customization to map required custom states to the Active filter category also.

Issues which are fixed in this release

• Multiple selections across pages in the Query UI do not work.
• Enums in list don't appear in the same order as they are shown in the console.
• Cannot scroll to last item in Internet Explorer 10.
• Selections of optional query element in a request offering is not being mapped to work item fields.
• The Resolved Date property for an incident is not being set while resolving an incident from the Self Service Portal.
• When you author the request offering, custom properties cannot be mapped to an activity which is part of another activity.
• The portal is not setting Actual End Date or Decision Date values for manual and review activities.
• The portal displays an incorrect time when the server uses the 12 Hr (AM/PM) time format.
• Request offerings and Service offerings are unsorted (now are shown alphabetically).
• Page load fails with a JavaScript error when you click the Share icon for an item which has a single quotation mark (') in the title.
• Marking a manual activity as failed takes it to the Completed state.
• The Date Picker in a request offering form keeps the date only in U.S. format.
• A request offering form crashes if it contains an empty Simple list form element.

Supported Operating Systems

Windows Server 2012 R2

Please note that this update in only applicable for deployments running Microsoft System Center 2012 R2 Service Manager with new HTML self service portal installed.

Before you apply this update, follow these steps:

1. If any customizations are made in the portal sidebar with the steps mentioned in "Customizing the left menu bar" section of this document - https://technet.microsoft.com/en-US/library/mt622142.aspx, then please take backup of Views\Shared\Sidebar.cshtml file.

To install this update, follow these steps:

1. Download the update "SelfServicePortal_CU_KB3144617_amd64_7.5.3079.572.EXE " on the server machine which hosting your Self Service Portal
2. Click Run as administrator
3. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard

To verify the successful installation of this update, follow these steps

1. In Control Panel, open Programs and Features
2. Click View Installed Updates
3. The installation succeeded if the following is listed on your Self Service Portal server: Hotfix for Microsoft System Center Service Manager R2 Self Service Portal (KB3144617)

After the installation

1. If any customizations were backed up for portal sidebar (as mentioned in Before the installation steps), then merge the required changes in the updated Views\Shared\Sidebar.cshtml file
2. Restart the machine which is hosting your portal IIS server