Trace Id is missing
Skip to main content
Microsoft Security

Microsoft Intune Remote Help

Enable secure helpdesk-to-user connections.

A person sitting at a desk working installing a Finance app on their desktop

Three new products are now part of the Microsoft Intune Suite

Microsoft Intune Advanced Analytics, Microsoft Intune Enterprise Application Management, and Microsoft Cloud PKI are generally available and are all
part of the Intune Suite.

Provide secure helpdesk assistance

Deliver simple, cloud-connected, and secure assistance to workers anywhere, anytime.

Mitigate security risks

Connect securely while reinforcing a Zero Trust security model.

Improve efficiency

Respond to issues quickly and effectively.

Support workers anywhere

Get employees the help they need, in the office or remotely.

Learn how to simplify endpoint management, strengthen security, and reduce costs with Microsoft Intune Suite.

Remote Help capabilities

Empower your helpdesk with Remote Help, a feature of the Microsoft Intune Suite.

A notification in Remote Help that someone is requesting full control of the user’s device

Authentication and security controls

Protect every helpdesk connection with an easy-to-use app, conditional access policies, and multifactor authentication.

A pop-up notification that the device is not enrolled in Microsoft Intune admin center

Device compliance checks

Identify devices that are out of compliance before a connection begins and proactively remediate vulnerabilities in real time.

A custom role being edited in Microsoft Intune admin center

Role-based access control

Manage who can help whom, and with which permissions, using the Intune admin console. Provide a trusted connection with verified company profile information.

Troubleshooting and support in Microsoft Intune admin center

ServiceNow incidents in console

Reduce time to resolution with ServiceNow incidents available directly in the Intune console.

A list of remote help sessions in Microsoft Intune admin center

Session reporting

Get insight into helpdesk interactions, including the time, device, and operating system on which they occurred.

Back to Tabs

Try the Microsoft Intune Suite today

Intune Remote Help is part of the Intune Suite

Unify mission-critical advanced endpoint management and security solutions with the Intune Suite.

Simplify endpoint management. Unify your endpoint management solutions and workflows in one place, reducing complexity for IT and security operations.

Strengthen security posture. Ensure device health and compliance by using Microsoft Security signals and advanced endpoint management capabilities to mitigate cyberthreats and protect corporate data.

Reduce overall cost. Increase efficiency by consolidating vendors and save more with cost-effective licensing. Improve end-user productivity and performance across devices. All products in the Microsoft Intune Suite work seamlessly with Microsoft 365 and Microsoft Security. The Microsoft Intune Suite includes Microsoft Intune Remote Help, Microsoft Intune Endpoint Privilege Management, Microsoft Intune Advanced Analytics, Microsoft Intune Enterprise Application Management, Microsoft Cloud PKI, and advanced capabilities in Microsoft Intune Plan 2.

A Microsoft Intune Plan 1 subscription is required.

Industry research and recognition

Forrester logo

A Leader in Unified Endpoint Management

Microsoft is named a Leader in The Forrester Wave™: Unified Endpoint Management, Q4 2023.1

Forrester logo

The Total Economic Impact™ of The Microsoft Intune Suite

Learn how the Intune Suite can help organizations save money, improve productivity, and lower security risk.2

Omdia logo

A leader in digital workspace management

Omdia named Microsoft a leader in the Omdia Universe: Digital Workspace Management/Unified Endpoint Management Platforms, 2024.3

Explore Microsoft Intune products and capabilities

Maximize productivity and simplify administration without compromising endpoint management and security.

Microsoft Intune core capabilities

Manage and protect cloud-connected endpoints across Windows, Android, macOS, iOS, and Linux operating systems.

Microsoft Configuration Manager

Manage on-premises endpoints, such as Windows PCs and servers.

Microsoft Intune Remote Help

Enable secure, cloud-based helpdesk-to-user connections.

Microsoft Intune Endpoint Privilege Management

Allow standard users to perform IT-approved tasks usually reserved for administrators.

Microsoft Intune Enterprise Application Management

Deploy and manage apps proactively, simply, and securely.

Microsoft Intune Advanced Analytics

Elevate the end-user experience with AI, analytics, and actionable insights.

Microsoft Cloud PKI

Simplify and automate cloud certificate management.

Additional resources

Microsoft Learn

Get started with Remote Help

Get step-by-step instructions for using Remote Help to troubleshoot and provide support to employees.

Blog

Explore the Microsoft Intune Suite

Enhance security and IT efficiency with the Microsoft Intune Suite, a collection of advanced endpoint management capabilities.

Blog

Resolve helpdesk issues efficiently and securely

Learn about new security controls and time-saving tools in the latest version of Remote Help.

LinkedIn

Follow Microsoft Intune on LinkedIn

Stay up to date with the latest from the Microsoft Intune family of products.

Protect everything

Make your future more secure. Explore your security options today.

  • [1] The Forrester Wave™: Unified Endpoint Management, Q4 2023, Andrew Hewitt, Glenn O'Donnell, Angela Lozada, Rachel Birrell, November 19, 2023.
  • [2] New Technology: The Projected Total Economic Impact™ Of The Microsoft Intune Suite—Cost Savings And Business Benefits Enabled By The Intune Suite, a commissioned study conducted by Forrester Consulting, Kim Finnerty, Sarah Lervold, Claudia Heaney, March 2023.
  • [3] Omdia Universe: Digital Workspace Management/Unified Endpoint Management Platforms, 2024, Adam Holtby, 14 December 2023.

Follow Microsoft Security