AI Customer Stories

Explore how customers are putting Microsoft AI to work for them.

AI Luminaries

Hear stories of AI transformation from Microsoft customers and how AI is helping them modify business strategies, culture, and employee expectations to impact outcomes.

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“The integration of Copilot for Microsoft 365 has transformed tasks that once took days into solutions that take mere minutes.”

Ron White, Global Chief Information Officer, Avanade

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Copilot for Microsoft 365

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“AI has revolutionized the way we approach creativity and technology, optimizing planning and production processes.”

Angela Tangas, Chief Executive Officer, dentsu UK and Ireland

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Customer stories

Organizations in all industries and of all sizes—from startups to Fortune 500—are doing amazing things with Microsoft AI.

Ramping up groundbreaking innovation with AI

Schneider Electric embeds AI in customer facing and sustainability solutions with Azure AI.

Read the story Azure OpenAI Service

Reshaping the future of healthcare

Amgen is transforming drug discovery and business processes with Azure AI and Copilot.

Read the story Microsoft Copilot for Microsoft 365

Building a data foundation for the AI era

Avanade reduces complexity, increases security, and elevates experiences with Microsoft Fabric.

Read the story Azure SQL Database

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Reimagining employee productivity and engagement

Lumen Technologies redefines customer success and sales processes with AI-powered Microsoft Copilot.

Read the story Microsoft Copilot

Transforming operations and business innovation

McDonald’s China powers customer service, quality, and operational excellence with Azure AI.

Read the story Azure AI

Weaving AI into multiple business operations

Air India empowers collaborative decision-making using Microsoft Copilot for Microsoft 365.

Read the story Microsoft Copilot for Microsoft 365

Building a modern foundation for AI to elevate experiences

Moving from on-premises to the cloud, Kantar deploys Microsoft 365 and Windows 11 Enterprise.

Read the story Microsoft 365

Making tamperproof blockchain data globally accessible

Space and Time uses Azure OpenAI Service to support its expert-led services for blockchain data.

Read the story Azure OpenAI Service

Saving 30,000 hours each year with AI

To streamline processes, Cineplex uses Power Platform to automate solutions across departments.

Read the story Microsoft Copilot Studio

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Saving 61% on marketing automation and improving efficiency

To gain visibility to insights and save costs, Kodak Alaris chose Dynamics 365 Customer Insights.

Read the story Microsoft Dynamics 365

Reducing manual processing time and costs

Automating with Azure Open AI Service enables Nsure.com to sell more while lowering costs by 50%.

Read the story Azure OpenAI Service

Empowering 200,000 employees for generative AI excellence

Investing USD USD$1 Billion in 2023, Wipro advanced employee AI proficiency to drive customer value.

Read the story Microsoft Copilot for Security

Kry simplifies personalized patient care

Kry personalizes patient care, improves quality, and reduces administration using Azure AI.

Read the story Azure OpenAI Service

IFAD brings critical data to remote regions

To help fragile rural communities find agricultural opportunities, IFAD uses Azure Open AI Service.

Read the story Azure OpenAI Service

Iveco Group amplifies employee productivity

Iveco Group’s chatbot, powered by Azure Open AI Service, boosts staff productivity and creativity.

Read the story Azure OpenAI Service

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Telstra dials in elevated customer service

Telstra built tools with Azure OpenAI Service to enhance customer service speed and effectiveness.

Read the story Azure OpenAI Service

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Azure AI Solutions

Get AI-ready with Azure

Build and deploy your own AI solutions using advanced vision, speech, language, and decision-making AI models.

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Microsoft 365 Copilot

Shape the future of your business with Copilot

Work more productively, boost efficiency, and improve business outcomes with Microsoft 365 Copilot.

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Copilot Studio

Extend and create copilot experiences

Build your own copilot or extend Copilot for Microsoft 365 with an end-to-end conversational design studio.

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Augmenting automation with AI

UiPath drove productivity and efficiency with automation tools powered by Azure OpenAI Service.

Read the story Azure OpenAI Service

Saving time by streamlining invoice processing

Volvo simplified invoice and claims processing with Azure AI—saving over 10,000 manual work hours.

Read the story Azure AI Document Intelligence

Empowering people to innovate processes

HEINEKEN expanded data access, encouraged innovation, and streamlined processes with Azure AI.

Read the story Azure OpenAI Service

PwC uses AI to power human-led audits

With Azure OpenAI Service, PwC humanizes audits, drives efficiency, and improves client experiences.

Read the story Azure OpenAI Service

Connecting people with an AI-enabled app

Siemens created a Teams app using Azure AI that connects soople to solve problems in real time.

Read the story Azure OpenAI Service

TomTom transforms driving with AI

TomTom turned car navigation into lifelike conversational infotainment using Azure OpenAI Service.

Read the story Azure OpenAI Service

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Lucy boosts platform adoption to 100%

Lucy helps people find what they need using Azure services to connect data and tighten workflows.

Read the story Azure OpenAI Service

Perplexity.AI doubles search throughput

Perplexity.AI’s answer engine uses Azure AI Studio to deliver a fast, scalable search experience.

Read the story Azure AI Studio

Automating data analysis lowers costs

INSPIRE Environmental uses Azure AI to process and analyze ocean data faster while reducing costs.

Read the story Azure AI

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Lexmark paves the way for revenue growth

Lexmark used Azure AI to expand services to multiple partner categories and increase revenue.

Read the story Azure AI services

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Mercy makes efficiency gains—and saves on costs

Mercy automates healthcare tasks, saves time, and lowers operational costs using Azure AI solutions.

Read the story Azure Machine Learning

John Hancock reduces costs with an AI chatbot

John Hancock reduced incoming support calls, and improved cost savings using Azure AI Bot Service.

Read the story Azure AI Bot Service

Atera achieves a 10x productivity gain

Using Azure Cognitive Services, Atera created solutions to automate tasks and improve customer service.

Read the story Azure OpenAI Service

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Marketers get a generative AI assistant

Aprimo’s embedded GenAI assistant, created with Azure OpenAI Service and ChatGPT, scales automation.

Read the story Azure OpenAI Service

AT&T improves operational efficiency

By using Azure OpenAI Service to automate business operations, AT&T delivers on time for less.

Read the story Azure OpenAI Service

Making great literature more accessible

Project Gutenberg brings 5,000 free audiobooks to the world using AI-generated book narration.

Read the story Text to speech in Azure AI services

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Elastic elevates the search experience

Elastic uses Azure OpenAI to deliver text, vector, and hybrid search results to customers, faster.

Read the story Azure OpenAI Service

British retailer builds brand loyalty

Marks & Spencer uses Azure Machine Learning to enhance its customer loyalty program and experience.

Read the story Azure Machine Learning

LALIGA transforms fan engagement with AI

LALIGA reimagines data and AI at scale to deliver thrilling experiences to fans while driving growth.

Read the story Azure Machine Learning

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Swift uses AI to help fight fraud

Swift uses Azure Machine Learning to better secure the world’s financial messages.

Read the story Azure Machine Learning

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H&R Block is reducing taxpayer stress

H&R Block created a solution to digitize data for tax returns using Azure AI and Azure Machine Learning.

Read the story Azure Form Recognizer

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Beiersdorf accelerates Research & Development with AI

Beiersdorf democratizes terabytes of data using AI and semantic capabilities to speed R&D.

Read the story Azure AI Search

Fashable makes fashion more sustainable

Portugal-based Fashable helps fashion brands create new designs faster and with less waste using GenAI.

Read the story Azure Machine Learning

E.ON uses AI to keep the lights on

To inspect power lines and protect people and the energy supply, E.ON uses an Azure-powered AI solution.

Read the story Azure Machine Learning

USA Surfing rides the AI wave with Azure

Surfers and coaches are using AI-generated insights to improve performance and reduce injuries.

Read the story Azure AI Vision

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Medicine meets responsible AI in the NHS Foundation Trust

Helping doctors turn data into medical insights with Azure Machine Learning and the Responsible AI Dashboard.

Read the story Azure Machine Learning

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VW expands translation capabilities

To accelerate translations in 60+ languages, Volkswagen is using Azure AI in up to 16,000 projects daily.

Read the story Azure AI Services

A new era of AI—and basketball fandom

The NBA uses Azure AI to personalize highlight reels for fans based on their favorite players and plays.

Read the story Azure AI Personalizer

AI helps a leading construction company manage risk

To identify the impact of new projects and proactively mitigate risk, Strabag created a solution using Azure OpenAI Service.

Read the story Azure OpenAI Service

KPMG accelerates automation with AI

KPMG uses Azure Open AI Service to pull and predict accurate tax data, reduce risk, and raise customer confidence.

Read the story Azure OpenAI Service

Resolving workplace requests with AI

Moveworks created a conversational AI platform that understands natural language and rapidly personalizes responses..

Read the story Azure OpenAI Service

Thread improves customer service with AI

By using Azure OpenAI Service, Thread gives IT technicians more time to deliver excellent customer service.

Read the story Azure OpenAI Service

The next level of conversational AI

Zammo helps organizations of any size and IT skill set quickly customize conversational AI experiences.

Read the story Azure OpenAI Service

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CarMax streamlines customer reviews

CarMax used Azure OpenAI Service to generate customer review summaries for 5,000 car pages in a few months.

Read the story Azure OpenAI Service

Helping more students graduate

Broward College improves student retention using strategies created with machine learning and responsible AI.

Read the story Azure Machine Learning

Reddit broadens accessibility for blind and low vision people

Reddit generated alt text for millions of images using Azure Cognitive Service for Vision.

Read the story Azure Cognitive Service for Vision

IPLAND uses AI to help customers optimize their retail displays

IPLAND’s scalable image recognition solution is powered by Azure automated machine learning.

Read the story Automated machine learning

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Typeface makes brand marketing easier

Generative AI platform Typeface uses Azure OpenAI Service to create engaging content in seconds.

Read the story Azure OpenAI Service

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CIPIO.ai humanizes brand marketing

CIPIO.ai created an app using Azure OpenAI Service that connects brands to influencers and creators.

Read the story Azure OpenAI Service

Nota uses AI to support local news orgs

Multimedia SaaS company Nota uses Azure OpenAI Service to drive engagement and revenue for newsrooms.

Read the story Azure OpenAI Service

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Assessing sustainability efforts with AI

ERM’s AI-powered environmental, social, and governance assessment tool promotes sustainable business practices.

Read the story Azure Machine Learning

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KPMG sees productivity wins with AI chat

KPMG built AI assistant KymChat using Azure AI, then boosted search quality with Azure Cosmos DB for MongoDB vCore.

Read the story Azure OpenAI Service