Transform service experiences with AI
Empower teams to personalize engagement, work smarter, and drive efficiency using AI-powered solutions.
OVERVIEW
Deliver modern customer experiences
See how to personalize interactions across every touchpoint, improve productivity, and increase operational efficiency with Dynamics 365.
Reimagine service with Dynamics 365
- Quickly route every customer to the best-suited service representative through any channel they prefer.
- Automatically resolve issues and reduce call volume with AI-powered chatbots that deliver engaging experiences.
- Identify engagement opportunities and tailor interactions based on real-time insights and customer journey analytics.
- Drive faster resolution with Microsoft Copilot and provide real-time context with visibility into active customer conversations.
- Schedule meetings, manage tasks, and ease collaboration for service representatives and technicians with built-in Microsoft Teams functionality.
- Uncover new opportunities to boost key metrics and improve service representative productivity with Copilot.
- Streamline work order management and help frontline workers find information faster with Copilot in Dynamics 365 Field Service.
- Track key performance indicators and detect emerging trends at a glance within a single, comprehensive dashboard.
- Pull customer service data from every interaction and engagement channel into one system to give service representatives full context.
- Equip frontline workers with tools that provide guidance, simplify collaboration, and improve customer experiences.
Products
Enhance service experiences and operational efficiency
Dynamics 365 Customer Service
Support service representatives with AI-powered tools that help them drive faster resolution.
Dynamics 365 Contact Center
Engage customers efficiently across every engagement channel using a Copilot-first contact center.
Dynamics 365 Field Service
Empower frontline workers with AI-powered tools that deliver exceptional service.
Dynamics 365 Customer Insights
Understand your customers and orchestrate connected marketing experiences using customer data.
Microsoft 365 Copilot for Service
Modernize contact centers with AI experiences designed for customer service.
Microsoft Copilot Studio
Build sophisticated AI chatbots that help your teams engage with customers across apps and channels.
Azure Communication Services
Help your service representatives connect with customers across apps and devices using multichannel communication APIs.
Microsoft Teams
Simplify collaboration throughout your business, empowering your teams to get more done.
Power Automate
Reduce costs throughout your organization by automating resource-intensive tasks and processes.
Power BI
Centralize your data within one secure hub that helps your entire business act on insights.
Learning hub
Explore helpful resources
Research insights
Microsoft recognized by industry analysts
Discover why Microsoft was named a Leader in
The Forrester WaveTM: Customer Service Solutions, Q1 2024.
The Forrester WaveTM: Customer Service Solutions, Q1 2024.
Find out why Microsoft is named a Leader in
2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center.
2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center.
Success stories
Customers delivering exceptional service
Next steps
Try for free
Get hands-on experience with Dynamics 365 business applications for 30 days.
Take a guided tour
See how to support service representative productivity across channels with a closer look at Dynamics 365.
Get answers from experts
Request additional guidance from the Dynamics 365 team.
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