Microsoft 365 Copilot for Service—Contact Center AI

OVERVIEW

Elevate service with AI

Move faster with an AI-powered solution tailored for the contact center and designed specifically to work with your existing systems.

Use out-of-the-box integrations with services such as Salesforce, ServiceNow, and Zendesk along with your existing website, files, and other data sources.
Get started right away, accelerating time to production by reducing integration and development efforts.
Easily configure Copilot for Service to meet your needs, and further customize to unique requirements with Microsoft Copilot Studio.

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FEATURES

Transform service experiences

Improve service representative productivity with a role-based agent in the flow of work.

KEY BENEFITS

Empower service representatives with AI in the tools they use every day

Tap into your data, wherever it resides

Enable generative AI-powered conversations across all your data with out-of-the-box integrations for trusted websites, knowledge base articles, and popular CRM and contact center systems.

Increase service rep productivity with tools in the flow of work

Accelerate onboarding and case resolution, improve efficiency, and automate tasks with a role-based agent docked in the tools service representatives use every day.

Create a solution tailored to your contact center

Configure and customize Copilot for Service to meet your unique needs.

SUPPORT

Implementation and support 

Boost usage of Copilot for Service with adoption help and learning content

Explore what's possible with Copilot for Service and browse adoption guidance and learning content that help you deploy, use, and scale it for your business.

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