Dynamics 365 Guides
Enhance remote collaboration and empower employees with mixed-reality instructions
OVERVIEW
Improve productivity with frontline guidance
Use mixed reality to provide detailed guidance when and where you need it
- Get immediate assistance by calling anyone, anywhere, from Guides. Allow experts to annotate from anywhere in the world.Use detailed guidance and visual spatial triggers to improve comprehension of instructions.
- Accelerate learning, standardize processes, and reduce errors to increase yield with step-by-step instructions.Create guides to train new workers and help existing workers improve their processes.Use step-by-step training and AI assistance via Copilot in Dynamics 365 Guides to build confidence in new workers.
- Get visibility into performance data to improve processes and maximize impact.Give employees visual holographic guidance to bolster confidence, reduce errors, and increase safety.
FEATURES
Empower your teams with Guides
Make Teams calls and annotate in 3D
Connect with anyone, anywhere, and allow them to annotate in your physical world.
Access Teams calendars and join meetings
Call people directly from Microsoft HoloLens 2, add participants to a call, or join a scheduled meeting from Guides.
Open shared files from Teams and OneDrive
Share files as holograms and review information in the context of the work.
View screens as holographic windows
View desktop screens that colleagues share during Teams calls, resize the window, and place them anywhere in your space.
Use step-by-step holographic guidance
Guide employees through any procedure while they work.
Align 3D content to the physical world
Use object anchors with 3D content to automatically align it to the physical world, saving time and increasing clarity.
Gain insights with Microsoft Power BI
Analyze performance data to maximize operational efficiency.
View and complete work orders
Complete any task, from initiation to completion, with a fluid workflow using Guides with Dynamics 365 Field Service.
Capture photos and videos
Record real-world procedures and holographic material to add to a guide or share with an expert using an AR headset.
BENEFITS
Businesses are transforming with mixed reality
Learn how remote assistance and informed guidance lead to smoother operations and clear ROI.
20–24%
Improved training productivity
35%
Reduced training materials costs
25%
Improved field technician productivity
PRICING
Empower employees with Guides
Dynamics 365 Guides is available as a standalone application or as part of any Field Service license.
CUSTOMER STORIES
See how customers excel by expanding their toolkit
To meet an increased demand for pharmaceuticals, Sanofi used Guides to help make its production lines more streamlined.
Porsche used HoloLens 2 and Dynamics 365 mixed-reality applications to revolutionize the service experience.
Novo Nordisk used Guides to help improve processes and meet the strict requirements of the pharma industry.
Kruger boosted employee productivity by using HoloLens 2 and Dynamics 365 Guides to bring its factory handbook to life.
Clean Energy used Dynamics 365 Remote Assist and HoloLens to accelerate productivity and reduce company travel.
Marabu used mixed reality in HoloLens 2 and Dynamics 365 to reduce CO2 as well as travel time and expenses.
RESOURCES
Help your team achieve more with Guides
Video
Copilot will Simplify the creation and distribution of holographic content.
Video
Capturing and transferring expert knowledge is key to ensure processes run smoothly.
Video
Dynamics 365 Guides empowers workers with in-depth understanding.
Video
Remote technicians can annotate in a 3D space live to resolve issues faster.
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