![An agent looking at two monitors during a customer service call.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/05/CLO22_TechOffice_061-scaled1-300x200.webp)
Karthik Balasubramanian articles
![Karthik Balasubramanian head-shot](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2020/09/Karthik_Professional.jpg)
Karthik Balasubramanian
Senior Product Manager, Dynamics 365 Customer Service
![An agent looking at two monitors during a customer service call.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/05/CLO22_TechOffice_061-scaled1-300x200.webp)
![man working at desk in office](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2021/03/CLO17_corporateOffice_013-60492dd5cd16d-300x200.webp)
Host web apps using Microsoft Edge WebView2 Process in Unified Service Desk 4.2
Unified Service Desk version 4.2, generally available since June, enables you to host web applications using Microsoft Edge WebView2 Process based on the Chromium open-source framework, as well as delivering improved performance and other enhancements.![a woman sitting at a table with a laptop](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2021/03/CLO17_corporateOffice_010-300x200.webp)
Knowledge management enhancements increase agent efficiency
Dynamics 365 Customer Service 2021 release wave 1 includes enhancements that give admins greater control over knowledge management configuration and help agents access the information they need to resolve customer queries more quickly.![A man sitting at a table using a laptop](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2020/09/WIN20_PRO_RemoteWorking_015-300x225.webp)