Lili Cheng, Author at Microsoft Dynamics 365 Blog

Volvo Penta technician asks Microsoft Copilot in Dynamics 365 Guides to show her the details of a marine engine.

Published April 26, 2024

4 min read

Early adopters of Microsoft Copilot in Dynamics 365 Guides recognize the potential for productivity gains

The integration of Microsoft Copilot into Dynamic 365 Guides brings generative AI to this mixed reality solution. Copilot for Dynamics 365 Guides transforms frontline operations, putting AI in the flow of work, giving skilled and knowledge workers access to relevant information where and when they need it.

Semiconductor manufacturing worker communicates on Teams and utilizes a Guide to complete work using mixed reality on a HoloLens 2.

Published August 17, 2023

4 min read

3 ways mixed reality empowers frontline workers

By integrating the physical and digital worlds, mixed reality brings a modern approach to role-based training, support and service, as well as knowledge transfer. Microsoft Dynamics 365 Guides cultivates collaborative environments where people put knowledge into action.

A screenshot of two windows depicting Copilot in Dynamics 365 Field Service

Published August 9, 2023

7 min read

Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI

Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented tools make it hard to find the right information and service delivery gets delayed with lengthy data-entry processes.

Lili Cheng articles

Early adopters of Microsoft Copilot in Dynamics 365 Guides recognize the potential for productivity gains

3 ways mixed reality empowers frontline workers

Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI

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