Megan Assarrane articles
Taking your field service organization beyond fix and repair
While the core function of field service management will always be about helping customers solve problems, we’ve gone far beyond the idea of “fix and repair.
Common mistakes field service organizations make when pursuing profit
Today’s field service organization is under pressure to contain costs and generate revenue. Doing both well will increase profit margins.
Cheat sheet: how field service can boost revenue
Most field service organizations, or FSOs, are cost centers. However, some look to redefine their status from costing their company money to making their company money.
Align your field service organization’s sales & marketing teams to make money
You might be wondering, “Aren’t sales and marketing teams naturally aligned? They already have the same goals.” In theory, you’re right.