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Rushil Vora articles
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Rushil Vora
Program Manager, Dynamics 365 Customer Service
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Accelerate support ramp-ups, handoffs, and wrap-ups with Copilot summarization
Copilot summarization automatically generates concise and informative summaries of conversations and cases in simple, intuitive natural language.![A group of customer service representatives with headsets on.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2019/11/customer-service-300x169.webp)
Transform your customer support organization with copilot AI in 30 days
With the preview of Copilot in Dynamics 365 Customer Service, it’s easy to bring next-generation AI to your customer support organization.![Call center employee in a cubicle.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2021/11/CLO17_callCenter_011-300x200.webp)