![colleagues gathered around computer](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_351372_BLOG_240704-7.5-featured-image-300x169.webp)
Ryan Darby Martin articles
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Ryan Darby Martin
Director of PM, Business & Industry Copilot
![colleagues gathered around computer](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_351372_BLOG_240704-7.5-featured-image-300x169.webp)
![A group of colleagues in discussion in a conference room.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2019/10/Dynamics-300x169.webp)
4 essential capabilities to make the most of AI in the workplace
To realize the benefits of AI, your business needs more than great technology and great data. That’s a given. You need tools and applications your employees will actually use that empower them to quickly develop solutions that drive efficiencies. Then, as they become more familiar with AI, that help them confidently reach for bigger outcomes.![a group of people standing around each other](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2019/07/Customer-Insights-1-300x200.webp)
Tivoli Gardens personalizes the guest experience with Customer Insights
Meet Bernt Bisgaard Caspersen, Head of architecture and IT delivery at Tivoli Gardens in Copenhagen; one of the world’s longest running amusement parks.![A group of people walking on in the office.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2019/08/Dynamics-header-3-300x200.webp)
3 common roadblocks to maximizing AI and how to bypass them
If AI is so transformative, why haven’t more enterprises embraced it already? Perhaps we’ve been trying to force a square peg into a round hole by asking people to adapt to AI, instead of the other way around. At Microsoft, we’re striving to change that.![a hand holding a remote control](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2019/02/customer-service.png)
Customer service webinar series: Optimizing the customer service agent
We know customer service is changing, but what about the role of customer service agents? Customers are more demanding and want to own the conversation, and expectations continue to rise, raising the bar higher and higher. Then there’s the introduction of automation—artificial intelligence (AI), machine learning, chatbots, and self-service.![a person sitting at a desk in front of a computer](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2019/01/Dynamics-CS.png)