![A field employee outside in a hard hat and vest, looking at a tablet in their hand. The image incorporates the Dynamics 365 Field Service icon and the Copilot icon.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/05/MSFT_D365_APR29_336463_Blog_Blogheader_240502_V02_1260-300x169.webp)
Safiyyah O’Quinn articles
![A field employee outside in a hard hat and vest, looking at a tablet in their hand. The image incorporates the Dynamics 365 Field Service icon and the Copilot icon.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/05/MSFT_D365_APR29_336463_Blog_Blogheader_240502_V02_1260-300x169.webp)
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Forrester study finds 346% ROI when modernizing service operations with Dynamics 365 Field Service
According to our Forrester Consulting study, software that helps organizations improve field service delivery can improve financial performance in two ways: by helping improve customer retention and expansion by exceeding service expectations, and by increasing productivity.![Colorful abstract design](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/11/D365_Blog_Abstract-05-300x169.jpg)
Copilot in Dynamics 365 Field Service helps take field support to the next level
One of the most exciting things about the introduction of AI into tools people use every day to do their jobs is the way AI can help revolutionize the way people work. Especially at the frontlines of business, AI provides organizations with innovative and personalized ways to serve customers.![Field engineer using a laptop on truck tailgate to review data after inspection of turbines on a wind farm.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/Field-engineer-inspects-turbines-300x200.jpg)
Enable faster, more impactful frontline services with Microsoft Dynamics 365 Field Service
With Microsoft Dynamics 365 Field Service, organizations with service technicians on the frontlines can help maximize productivity with AI-driven assistance and remote expert support in the flow of work.![Field engineer viewing data after the inspection of turbines on a wind farm.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/CLO22_GreenEnergyFarm_047_1280-300x200.jpg)
Unlocking customer value with Microsoft Dynamics 365 Field Service through connected services
In an age defined by single-click purchases, instant deliveries, and personalized experiences, customer expectations continue to rise, and frontline technicians are expected to meet these ever-changing demands. When a customer has a problem, they want it fixed fast and right the first time.![Field engineer viewing data on a laptop after inspecting turbines on a wind farm.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/08/Field-service-employee-300x200.jpg)
AI at your service with Copilot in Microsoft Dynamics 365 Field Service
The era of AI is here, and it’s transforming how companies service customers in the field.![A remote field engineer using remote assist on a tablet.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/07/CLO22_Factory_005-300x200.jpg)
How to improve business KPIs with Connected Field Service
How does connected field service improve your key performance indicators (KPIs), you ask? Let’s discuss seven KPIs that will improve with a connected field service.![Two people, outside, looking at a laptop that is sitting on an open truck bed.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/04/Picture1V2-300x200.jpg)
Field Service Palm Springs: Modernize service operations
We’re excited to return to Field Service Palm Springs 2023 from April 25 through 27. We invite you to join us, along with our partners, to discover how Connected Field Service using Dynamics 365 Field Service and IoT can help create a seamless service experience that enhances customer satisfaction while boosting revenue.![Field engineer wearing hard hat looking at laptop screen.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/11/CLO22_GreenEnergyFarm_007-300x200.jpg)
Microsoft is named a Leader in 2022 Gartner® Magic Quadrant™ for Field Service Management
It is with great pride that Microsoft shares its position as a Leader within the Gartner 2022 Magic Quadrant for Field Service Management for the third consecutive year.![Field engineer inspects electrical substation server room on a wind farm using remote assist with a Surface tablet.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/06/CLO22_GreenEnergyFarm_043-resized-300x200.webp)
How to build a modern field service organization
Field service organizations have traditionally operated under the break-fix model—that is, responding to a device failure after the customer reports an issue. This operating model has grown antiquated due to rising costs and inefficiencies in labor and operations. It is also proving less than effective in satisfying the customer’s growing expectations.![Field engineer viewing data on a laptop after inspecting turbines on a wind farm. Keywords: Dynamics 365; operations; green energy; outside; outdoors; on the go; remote assist; training; man; wearing hard hat and safety gear](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/05/CLO22_GreenEnergyFarm_046-300x200.webp)
3 ways to turn your field service operation into a revenue-generating machine
For decades, companies have relied on skilled technicians to repair equipment and engage with customers in the field. While these technicians were often the only representation that the customer would see, their skills, processes, and systems were seldom seen as critical aspects of the company’s revenue cycle.![A remote field engineer using remote assist on a tablet. Keywords: One person; on the go; woman; female; operations; Dynamics 365](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/04/CLO22_Factory_005-300x200.webp)