Shruti Chaurasia, Author at Microsoft Dynamics 365 Blog

Published October 16, 2023

2 min read

Solve case creation issues using the enhanced activity monitor tool

The activity monitor tool provides recommendations to administrators with steps to avoid future case creation issues by making changes to the rule configuration.

Published August 3, 2023

3 min read

Create cases, contacts, and accounts faster from notes on the timeline

Dynamics 365 Customer Service enables agents to create a new case or associate an existing case with notes they write on the customer timeline.

a person sitting at a table using a laptop

Published June 9, 2023

2 min read

Customize and access the improved Active Conversation form

Recent enhancements to the Active Conversation form allow agents to access and edit relevant information without any screen switching.

Published April 28, 2023

2 min read

Create and manage cases efficiently with enhanced case forms

Enhanced case forms in Dynamics 365 Customer Service provide a streamlined layout to expedite case creation and show relevant information.

Shruti Chaurasia articles

Solve case creation issues using the enhanced activity monitor tool

Create cases, contacts, and accounts faster from notes on the timeline

Customize and access the improved Active Conversation form

Create and manage cases efficiently with enhanced case forms

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