Tina Ding, Author at Microsoft Dynamics 365 Blog

Published June 27, 2024

2 min read

Use expanded Copilot for Service capabilities in your CRM

On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice.

Photo of a female call center employee working at a standing desk.

Published November 7, 2022

1 min read

Improve admin productivity with guided Customer Service channel setup and settings search

We recently announced the unified Customer Service admin center, which consolidates administration experiences across the Microsoft Dynamics 365 Customer Service suite. The unified admin center simplifies setup tasks with a step-by-step guided experience to help admins easily onboard customer service channels.

Photo of a male IT pro looking at an admin center on three displays.

Published September 29, 2022

2 min read

Unified admin center replacing Customer Service standalone experiences

In April 2022, we announced the general availability of the Customer Service admin center, which unifies and simplifies administration across the Microsoft Dynamics 365 Customer Service suite.

Tina Ding articles

Use expanded Copilot for Service capabilities in your CRM

Improve admin productivity with guided Customer Service channel setup and settings search

Unified admin center replacing Customer Service standalone experiences

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