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Microsoft Dynamics 365 Blog

Blog posts for: Business Decision Makers IT Professionals
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Business Decision Makers
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Oct 29
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5 min read

2024 release wave 2 launches with hundreds of Copilot capabilities 

Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing.

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Transforming ERP, and the speed of business, with generative AI 

Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing. New business models disrupt the way companies sell products and services, blurring industry lines and transforming customer experiences.

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6 min read

Elevating experiences with AI, from productivity to personalization  

In this blog post, we’re going to focus on the third item: elevating customer and employee experiences by showing how AI-enabled CRM platforms help increase productivity and provide unprecedented levels of personalized service across three key business functions: marketing, sales, and customer service.

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G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365 

In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, and cost savings by implementing solutions including Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Remote Assist, Microsoft Dynamics 365 Sales, and other Microsoft technologies.

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Generative AI in ERP means more accurate planning across the organization   

EAs businesses have become more complex and computing more ubiquitous, ERP platforms have grown into aggregated tech stacks or suites with vertical extensions that track data from supply chain, logistics, asset management, HR, finance, and virtually every aspect of the business. But adding all those facets—and their attendant data streams—to the picture can clutter the frame, hampering the agility of an ERP platform. 

Remote worker interacts with frontline worker via Teams and Guides on mobile. The image is framed with a think blue border on the left side including the Dynamics 365 Field Service icon.
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5 steps for becoming AI-ready in field service 

The era of AI came upon us quickly, and many business leaders are scrambling to determine AI strategies that provide the best way forward for their employees and customers alike. The 2024 Microsoft Work Trend Index shows that 79% of leaders agree that their company needs to adopt AI to stay competitive; however, 60% of leaders worry that their organization lacks a plan and a vision for implementing AI.