News and product updates

Stay informed of the latest advancements, enhancements, and announcements in Microsoft Dynamics 365. We bring you the latest updates and news, essential for business decision-makers looking to stay ahead of the digital curve.

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News and product updates

January 28

5 min read

From manual work to meaningful selling: How Agentic AI is transforming Dynamics 365 Sales

Agentic AI in Dynamics 365 Sales reduces manual CRM work by turning unstructured information into actionable insights, helping sellers capture data faster, explore pipeline trends with natural language, and focus more on meaningful selling.
News and product updates

December 11, 2025

7 min read

Dynamics 365 sets the bar for agentic sales qualification on new benchmark

Announcing the Microsoft Sales Bench—a new collection of benchmarks designed to assess the performance of your AI-powered sales agents.
News and product updates

December 9, 2025

4 min read

Transforming how organizations run rental operations with Dynamics 365 ERP

Rental operations succeed when every handoff–from quoting to return–is coordinated and timely.
News and product updates

December 8, 2025

8 min read

Beyond Retrieval: How an Agentic Approach Transforms Microsoft Dataverse Search

Leveraging recent breakthroughs in agentic AI, the new system delivers answers that are more relevant, contextual, and accurate to your specific business data.
News and product updates

November 26, 2025

3 min read

Fluent v2.0 for Customer Service: A unified, modern experience

Fluent v2.0 is Microsoft’s next-generation design language, and it’s now fully implemented across all Dynamics 365 Customer Service components.
News and product updates

November 18, 2025

2 min read

Let it close itself: Smart, autonomous case closure is here

What’s one of the most persistent challenges in customer service? The last mile.
Events

November 18, 2025

4 min read

Microsoft Ignite 2025: Powering Frontier Firms with agentic business applications

Accelerate transformation with the Microsoft Sales Development Agent and MCP Servers.
News and product updates

November 17, 2025

2 min read

Revolutionizing customer support with autonomous case resolution

In today’s fast-paced digital landscape, customer expectations are higher than ever.
News and product updates

November 14, 2025

2 min read

Effortlessly create and update cases with Case Management Agent

Customers expect quick and smooth help when they reach out to customer support—whether it’s about a delayed order, a product question, or a service issue.
News and product updates

November 13, 2025

2 min read

Listening, Learning, and Delivering: Field Service Upgrades for Everyday Scheduling

Over the last few months, our scheduling team has focused on strengthening the core product by addressing the real-world needs of dispatchers, admins, frontline workers, and managers.
News and product updates

November 11, 2025

8 min read

Evolving the Dynamics 365 ERP Model Context Protocol (MCP) Server

Microsoft is extending that foundation with two major advancements: The Dynamics 365 ERP MCP server is evolving from static to dynamic.
Events

October 30, 2025

5 min read

3 ways to navigate changing tariffs with AI agents

Stay ahead of shifting tariffs with an AI agent that monitors trade updates, automates compliance checks, and helps your supply chain adapt to global changes in real time.

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