Microsoft Contact Center Intelligence: Transforming customer experience at agentic speed
Introducing Microsoft Contact Center Intelligence, bringing purpose-built agents and analytics to contact centers to modernize customer experiences.
News and product updates
Stay informed of the latest advancements, enhancements, and announcements in Microsoft Dynamics 365. We bring you the latest updates and news, essential for business decision-makers looking to stay ahead of the digital curve.
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From quick schedule fixes to automated planning with Scheduling Operations Agent
Learn how Scheduling Operations Agent helps Dynamics 365 Field Service teams optimize resources, automate scheduling plans, and run recurring optimizations. -
Bringing CRM into the flow of work and agents into business process for sales and service teams
Explore new Dynamics 365 CRM skills and agentic capabilities that bring customer context and actions into the flow of work for sales and service teams. -
Bring Microsoft Dynamics 365 into the flow of work with 30 new CRM skills
Bring Dynamics 365 customer context, expertise, and actions into the flow of work with 30 new CRM skills for Microsoft Copilot and custom agents. -
Work IQ: Business and workplace intelligence in the flow of work
Work IQ now grounds Microsoft Copilot and agents in your core business data from Microsoft Dynamics 365 and Microsoft Power Platform. -
Build the future of agentic ERP with new Microsoft Dynamics 365 capabilities
Discover what’s next for Microsoft Dynamics 365 ERP, from new capabilities across Finance, Supply Chain Management, Commerce, and more to the foundation for agentic ERP. -
Build custom commerce experiences with Dynamics 365 Commerce
Microsoft Dynamics 365 Commerce provides a composable, API-first architecture that separates the experience layer from the commerce engine. -
Accelerate your move to agentic business applications with Dynamics 365 Activate
Don’t let legacy applications hold back your adoption of innovation Organizations around the world are exploring how AI and agents could redesign and transform their critical business processes. -
Workforce management meets AI: WEM MCP tools for Dynamics 365 Service Agent
Workforce Engagement Management (WEM) MCP tools for Dynamics 365 Service Agent bring workforce actions into Copilot, Microsoft Teams, and Outlook. -
One always-on roadmap: Dynamics 365, Power Platform, and Dataverse join the AI at Work roadmap
Learn how the move from release wave announcements to the AI at Work roadmap creates a single destination to discover, track, and plan innovations. -
Build a connected foundation for Supplier Engagement and agentic AI with Microsoft Dynamics 365 Supply Chain Management
Supplier Engagement in Dynamics 365 Supply Chain Management helps organizations connect supplier experiences, procurement operations, and business data while creating a stronger foundation for AI and agentic business processes. -
Breaking the Company Boundary: Cross-Legal-Entity Fulfillment and Advanced Warehouse Support in DOM
Cross-Legal-Entity Fulfillment Optimization in Dynamics 365 enables organizations to source inventory across participating legal entities, automate intercompany transactions, and improve fulfillment decisions with Distributed Order Management.
