Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer Service Hub (CSH) app will no longer be available for all new organizations with Enterprise licenses. The recent release wave introduced an exciting set of new features to help support representatives be more productive. Dynamics
New summarization capabilities provided by Copilot in Dynamics 365 Sales, allow sellers to obtain pertinent details from sales documents in minutes. Sellers quickly gain insights into customer requirements, budget details, timelines, and main decision makers. Enabling them to prepare for prospect meetings more effectively and engage in more informed and meaningful conversations.Â
Today, we are thrilled to unveil the dramatically enhanced Schedule Board on Universal Resource Scheduling. At the core of this update, we are moving from the legacy ExtJS to a modern React component for the schedule board. Our guiding principle for this upgrade has been visual parity. The Resource panel, Requirements panel, Filters, and Views are all exactly as you know and love. But look closer, and you’ll discover the subtle enhancements we've made based on your valued feedback.
Today we are announcing that we will end product support and updates for Dynamics GP on the 30th of September 2029 (with security patches ending on the 30th of April 2031).
The new User Experience in Dynamics 365 Field Service Mobile application is now in general availability. With key enhancements and changes added, we can't wait to share it with our customers today.
In today’s digital landscape, the success of customer service on social media hinges on the quality of care provided to customers. It’s essential for communications from agents to be timely, accurate, sensitive, brief, and friendly to enhance customer satisfaction and foster brand loyalty. To support this, we are excited to introduce the first-party WhatsApp channel
Discover how Copilot for Dynamics 365 Commerce can help you deliver personalized customer experiences, optimize product management, and streamline retail operations for store associates, managers, and back-office staff with AI.
We are thrilled to announce the public preview of Approvals management in Dynamics 365 in release 10.0.41. Approvals management is a mobile experience that unifies approval workflows across the Dynamics 365 product family.
On March 19th, 2024, we announced the end of support of Dynamics 365 Project Service Automation on commercial cloud. For Project Service Automation customers on US government cloud, we will have a future announcement regarding upgrade and the availability of Project Operations. Beginning March 31st, 2025, Microsoft will no longer support PSA on commercial cloud
Access the new remote assistance capabilities in your mobile Teams app automatically upon release at no additional cost.
Introduction In fast-paced, complex supply chain environments, ensuring product quality throughout the journey from supplier to customer is more critical than ever. We’re excited to address this with a powerful new feature in Microsoft Dynamics 365 Supply Chain Management Landed Cost module, enabling quality control for goods in-transit orders. Addressing a Critical Gap in Supply
The schedule board now utilizes the computer's local cache to remember user settings, including the last accessed tab, map panel state, view type and mode, board start date, and column width, allowing users to resume their work seamlessly without reconfiguring each time they return to the board.
The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are phasing out the current rich text editor and integrating its capabilities into the modern rich text editor.Â
