Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.
We are honored to announce that Microsoft Dynamics 365 Customer Insights was named a Market Champion in the KuppingerCole Analysts Leadership Compass, Customer Data Platforms.
Microsoft Ignite returns live next week—a digital and in-person event in Seattle, Washington on Wednesday, October 12, and Thursday, October 13. To help you plan your experience, the Dynamics 365 and Power Platform teams compiled some essential presentations, sessions, and viewing tips.
We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2022 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises. This evaluation of Microsoft was based on specific criteria that analyzed our overall Completeness of Vision and Ability to Execute.
Today we’re announcing the general availability of Microsoft Viva Sales on October 3, the first Viva application designed to improve the employee experience for a specific role: sellers.
Excellent CX encourages your customers to purchase your products, be repeat customers, and recommend your brand. So how do we live up to these customers’ expectations?
This blog focuses on how Microsoft’s enhanced Tax Calculation capabilities help automate complex tax scenarios and deliver more scalable and easy-to-adopt tax solutions to our customers.
As an innovative and forward-thinking organization, Valencia CF is continuously improving the global fan experience and building new connections with their fans. Using Microsoft Dynamics 365, the club gained new and actionable insights and a deeper understanding of its fans.
Biometric security solution streamlines customer engagements and protects interactions in every channel. We look at how integrating Nuance Gatekeeper with Microsoft innovations on the Microsoft Digital Contact Center Platform helps enhance customer experiences and improve fraud prevention.
Within the context of DOPs, we are pleased to share the results of a recently commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting on behalf of Microsoft. The study examines the potential return on investment (ROI) that enterprises may realize by deploying Microsoft Dynamics 365 Finance.
With Power Virtual Agents and Nuance Mix on the Microsoft Digital Contact Center Platform, organizations now have a single platform for conversational AI tooling covering the needs of use cases, from the simplest chatbot to the most complex, hyper-personalized digital experience. From no-code and low-code to pro-code, we look at when to choose each solution.
To meet rising customer expectations, modern interactive voice response (IVR) systems must offer intelligent self-service and seamless agent escalation when needed. We look at the vital role of conversational IVRs in the digital contact center, and how the Microsoft Digital Contact Center Platform helps organizations engage customers in their channel of choice while increasing self-service.
We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester Wave™: CRM Suites, Q3 2022. What makes Dynamics 365 different for our customers? Here are seven key insights we have heard over the past year.
