Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.
As discussed in our previous blog, Microsoft Dynamics 365 was recognized as a leader in Gartner’s® 2021 Magic Quadrant for Cloud ERP for Product-Centric Enterprises. This month, we want to further substantiate our value proposition to customers by sharing the results of a recently commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting on
A successful digital transformation requires weaving together technology, data, process, and operational change. If one of these domains fails to make the grade, your entire transformation may be in jeopardy. These four domains have one thing in common and that is they rely on people and what they bring to the table. It’s the people
With briefcases and suitcases in tow, business-to-business (B2B) sellers have always traveled the distance to meet buyers wherever they are. Buyers are going digital in a big way, so sellers can put away their bags (at least part of the time) and step into digital or hybrid selling. This dramatic shift in B2B buying—more digital,
Across industries, companies are finding practical ways to bridge physical reality and digital experiences using hands-free headsets and augmented reality solutions to inform decisions and action on insights produced by smart, connected solutions. Mixed reality—a set of technologies that superimposes digital data and images in the physical world—brings new opportunities that have become instrumental to
Dynamics 365 Supply Chain Insights is now part of Microsoft Supply Chain Center, which is available in preview starting November 16, 2022. Click Introducing the Microsoft Supply Chain Platform, a new approach to designing supply chains for agility, automation and sustainability to learn more. Microsoft Dynamics 365 is helping manufacturing organizations tackle the challenges they
Our business landscape is evolving rapidly. Long-term COVID impacts to supply chains, worksite strategies, and consumer behavior have compelled most organizations to modernize to better serve customer needs. Though migrated Microsoft Dynamics 365 customers will tell you that cloud benefits far exceed the perceived risks of moving or “comfort” associated with remaining on-premises, making this
Over the last 15 years, social media has grown rapidly, both in reach and in impact on our daily lives. Facebook reached one billion users worldwide in 2012, only eight years after launch, and has approximately 2.89 billion active users today. Instagram boasts nearly 140 million active users, while 100 million people enjoy TikTok.1 Beyond
The global field service market is continuing to grow at a quickening pace. In 2016, the field service market size was estimated to be $1.78 billion USD, and now that number is predicted to hit $4.45 billion by the end of 2022—an estimated compound annual growth rate (CAGR) of 16.5 percent.1 Much has changed since
The pandemic has sped up the adoption of digital technologies to obtain data insights. The multi-year collaboration between FedEx and Microsoft, announced in May 2020, aims to reinvent commerce and provides businesses with actionable insights to win in an increasingly competitive landscape. And on January 24th, we announced a new cross-platform “logistics as a service”
The new era of digital has ushered in a once-in-a-lifetime opportunity, as well as make-or-break challenges. Fast-moving organizations are seizing the moment to capture a sizable audience. But keeping customers is more difficult than ever. Organizations, facing mounting privacy regulations coupled with wary customers, are moving beyond third-party data to zero-party data for powering customer
For SOLEVO Group—like many other businesses—having a finance system that meets their needs for agility, flexibility, and scale was incredibly important, so in 2019, they implemented Microsoft Dynamics 365 Finance. Paired with interconnected tools such as Microsoft Power Platform, Dynamics 365 gave them a high degree of visibility into the past and present state of
If sales were simple, then every seller and every sales organization would be successful. But there’s more to it, especially in the current landscape. We’re seeing a fundamental shift in the way customers want to engage—instead of relying only on direct contact with sellers, customers more frequently use digital channels to get answers to questions
