Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.
A problem I’ve hit a few times during troubleshooting is transferring containers from one environment to another. Importing a whole 100GB database to be able to access the results of a report packed into a 20MB container seems like a bit of an overkill. So, a natural idea would be to save the container to
Context: Protected data needs to be used. There are many types of entities which might attempt to use the data. Problem: If no standard way of accessing data exists, then each entity might attempt to build its own system for handing the sensitive data. The data access layer might be implemented over and over again
As part of general monitoring of Dynamics AX overall system health and/or troubleshooting, you’ll want to check the Windows event logs in your AOS server(s) and SQL Server error logs. If you have DynamicsPerf (Performance Analyzer for Microsoft Dynamics) installed, you can quickly check for key messages and if necessary, export and move them all
Context: After applying Sensitive Data Encapsulation, all sensitive data is gathered in a known place in the database. This makes it possible to apply further protection best practices. Problem: If any non-authorized actor manages to get access to a copy of the database, the sensitive data is immediately available in clear-text. Forces: Accessibility: anyone who
In recent meetings with executives in Los Angeles and Chicago, we asked if the term digital transformation was a familiar one to them. We also asked if digital transformation was underway at their organization...
Does business require to send encrypted workflow notification emails in synch with your company’s security requirements? The following steps describe how to do it using CRM Online and Office 365. Office 365 Message Encryption requires the Azure Rights Management service. Once you have a subscription to this service, you can activate it as described in
ISO20022 generic and SEPA credit transfer in Microsoft Dynamics AX 2012 R3 for Switzerland, Sweden, Norway, Denmark. CH_SE_NO_DK_ISO20022_User_guide_2016_07_05
Did you ever wonder why Master planning takes so much time processing hundreds of thousands of items, while you only have demand for a fraction of these items? We recognized this with several customers which had around a million items. The majority of the items were simply required in their system to allow looking up
While many organizations aspire to create a culture of collaboration, today’s truth is that legacy technology, geography and other challenges tend to keep departments, people and knowledge siloed...
Attached document shows how to setup method of payment based on ISO20022 format in Microsoft Dynamics. Microsoft Dynamics (AX7) – Vendor payments based on ISO20022 format
No matter the size or purpose of an organization, quality service begins with customer engagement. Consider The Travel Corporation , which uses the latest technology to improve communications with...
Summary On Friday, September 9, 2016, at 3:09 PM UTC, internal monitoring detected that customers in Western Europe were unable to sign in to Dynamics AX. Upon investigation, engineers discovered the outage was related to a network connectivity issue. Microsoft engineers applied a network configuration change, restoring service on Friday, September 9, 2016 at 5:48
