Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.
Cumulative Update 10 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2016. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative
Cumulative Update 22 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2015. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative
Join us at Summit 16 , a leading industry event and a must for anyone who wants to maximize the performance of their Microsoft Dynamics Products. If you haven’t signed up for Summit 2016 –...
Just a few years ago, Gartner Research conducted a marketing spending survey where 89% of the responding companies said that by 2016, they expected to compete mostly on the basis of customer experience...
Summit 2016 is a must for anyone who wants to add new skills to their Dynamics AX, CRM, GP and NAV knowledge base. Advanced pricing registration for this live learning event - happening October 11-14 in...
We are excited to announce that today we launched the new ideas portal for CRM and its family of products. Help us to improve Microsoft Dynamics CRM and its family of products and solutions by discussing ideas, providing suggestions, and giving feedback. This tool uses the ideas module of our community portal solution with Microsoft
Summary On Tuesday, July 19, 2016, at 4:51 PM UTC customers reported errors while attempting to import or export data. After investigation, it was discovered that the SQL license for SQL Server Integration Services (SSIS) had expired, affecting the data import/export framework (DIXF). Microsoft engineers updated the SQL licenses, restoring functionality on Tuesday, July 19,
Delighting customers is not the key to consistently satisfying customer service. One, it’s hard to do consistently. Two, if you do it consistently, it stops being delightful and starts being an expectation...
MPOS has the ability to send receipt emails in real-time. This utilizes the RTS to call directly back to AX to send the email at the time of the transaction. This is unlike EPOS where the posting of the transactions via statement posting process is required before the email can be sent. EPOS has not
Last week during the 2016 Microsoft Worldwide Partner Conference (WPC), I met with several partners to discuss Microsoft AppSource – our new destination to help business users find, try and use line...
If you find that you are missing entities listed in the Data entities form, you can try the following steps. Run the following SQL Script: — — This source code or script is freeware and is provided on an “as is” basis without warranties of any kind, — whether express or implied, including without limitation
If you’re running -- or helping to manage -- a field service organization and you’re still doing a ton of paperwork and having to constantly answer customer service phone calls, it might be...
