Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.
With the web portal capabilities in CRM 2016 Spring Wave, you can extend CRM to the web to deliver exceptional customer service and increase customer engagement and satisfaction. With the community portal, you can enable peer-to-peer interactions between experts in the community, subject matter experts within an organization, and internal and external users. Communities organically
This article is published on behalf of Svetlana Kosheleva. The attached document will describe how to configure the Polish Standard Audit file regulatory update in AX 2009 released with KB 3165114 Summary From 1 July 2016, taxpayers in Poland will be obliged to transmit data in a unified format, the so called Standard Audit File (SAF) at
Summary On Monday, July 11, 2016 at 4:12 PM UTC, customers reported an issue with Dynamics Lifecycle Services preventing users from signing in. Microsoft engineers deployed a fix and full functionality was restored on Tuesday, July 12, 2016 at 3:30 AM UTC. User Experience Users attempting to sign in to the Dynamics Lifecycle Services portal
In a recent issue, a customer was reporting a problem exporting data using the data management framework. The issue was that during the export they were leaving the “Skip staging” option to “Yes”, which is the default option. When the export of the entity was run, it reported that it had failed and there seemed
While all consumer demographics have increased expectations for customer service, it’s the world’s newest and biggest generation of customers that are creating a seismic rumbling in “I...
One of the nice new features of Microsoft Dynamics NAV 2016 is the ability to place a Microsoft Dynamics NAV database in Azure SQL Database rather than the traditional method of storing it using an on-premises SQL Server instance. For more information, watch this video. So, what happens after you move your Dynamics NAV database to
Post Incident Review Report Summary On Thursday, July 7, 2016, at 9:00 AM UTC, customers reported an issue with Dynamics Lifecycle Services (LCS) preventing users from signing in. Microsoft engineers restarted the impacted LCS servers, restoring service on Thursday, July 7, 2016, at 2:32 PM UTC. User Experience When attempting to sign in to LCS,
Microsoft’s annual Worldwide Partner conference (WPC) is always an energizing event for us as it gives us an opportunity to broadly engage with our partner community, share innovations as well as...
Originally published on LinkedIn by: Satya Nadella - CEO at Microsoft July 10, 2016 was the first day of Microsoft’s Worldwide Partner Conference in Toronto. More than 13,000 partners from 144...
Post Incident Review Report Summary On Wednesday, July 6, 2016 at 1:23 PM UTC, customers reported an issue with Dynamics Lifecycle Services (LCS) preventing users from signing in. Microsoft engineers restarted the impacted LCS servers, restoring service on Wednesday, July 6, 2016 at 2:05 PM UTC. User Experience When attempting to sign in to LCS,
If you were to make a list of all the concepts involved in successful field service management, what do you think would be at the top? Let’s run through some potential choices: Efficient scheduling...
Navigate to the Project -> Asset library to which you want to import the solution. See below, I have 0 models in the asset library Navigate to Solution package and click on “Import“ Select the solution you want to import from the list of available solutions and click on “Pick“ Note: All solutions packages are published
