Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.
Final Status: Internal monitoring alerted Microsoft engineers to an LCS portal access issue. Microsoft engineers restarted the portal services, and access to LCS was restored for customers. User Experience: Users attempting to sign in to LCS would be redirected back to the sign in page. Customer Impact: All Microsoft Dynamics LCS customers worldwide. Incident Start
Management Reporter (CU10+) integration for Dynamics AX 2012 pulls subsets of AX financial data first into staging tables in the data mart database. The Maintenance Task, which is run every minute by the Management Reporter Process Service, attempts to resolve the staging records into the main Data mart tables. If a staging record cannot be
Management Reporter has several maps that integrate subsets of the AX financial data into the data mart database. A portion of the MR Process Service code called the Scheduler runs these integration maps at regular intervals (1 or 5 minutes by default) to ensure the report data is up-to-date. During the integration, a number of
The Microsoft Dynamics Lifecycle Services team is happy to announce the immediate availability of the June release of Lifecycle Services. NEW FEATURES Ability to deploy Dev and Build/test environments Starting today in the implementation project for AX 7, you can chose to deploy a Development environment or a Build and test environment. Methodology improvements In
While many brands and organizations say they are focusing on customer feedback and the Voice of the Customer (VoC), many customers aren’t quite sure that is the case. In Microsoft’s new State...
The first gas stations began appearing in the United States around 1909. By 1929, there were about 143,000 across the country -- and in virtually every one an attendant would fill up the tank for the driver...
There’s a possibility to add two types of environments to LCS project – On-premise and cloud environments. Cloud environments are added by deploying a machine into Azure. On-premise environment is added by System diagnostics installation. It is fairly easy to delete cloud hosted environment from the system. But it is not possible to
We get a number of questions on the exact steps needed to create and deploy customizations to the Commerce Runtime (CRT). Here is a step-by-step process to get up and running with a very simple customization. These steps should work with both 2012 R3 and AX7 versions of the Commerce Runtime Method 1: total replacement
No matter where you are in the world today, one thing is for sure. Expectations for customer service have grown over the past few years: around convenience, speed, agent knowledge and insights, and by...
Empowered by the explosion of social media channels and knowledge of the availability of their personal data, today’s customers aren’t satisfied with services not tailored to their tastes or...
There are two options to create an LCS Project and work on behalf of the customer: Prerequisite: You must be a Cloud Solution Provider partner who has recently sold the new Dynamics AX to a customer Option 1: After you associate the required number of licenses to a customer tenant, click <Customer name> > Service
By now you’ve probably heard of account-based marketing. But if you only focus on the marketing element, you’re missing out on so much more. The new trend is Account-Based Everything - the...
