Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.
When using Warehouse management II, you can use different types of pallets to control storage policies. Similarly, when using the Warehouse management module in Microsoft Dynamics AX 2012 R3, you can now associate a container type with a license plate. This is available with the following KB articles: KB 3162642 – Need pallet type and
In AX 2012 R3 CU10, Project Management and Accounting allows the creation of Funding Limits and Funding Rules under the Project Contract. With these Limits and Rules, the system will try to allocate to these rules. However, if a Limit is reached, the rest of the allocations in that rule will be subjected to aspect
In order to continue to provide great capabilities for people using Microsoft CRM we occasionally need to replace older capabilities with better ones. Because these changes can be disruptive we provide as much advance notice as we can so that you can be ready to make any necessary transition. When a feature is deprecated it
Consumers today expect to engage with brands just as easily online and on their mobile devices as they do on the phone or in person (if not more so). Microsoft’s 2016 State of Global Customer Service...
There were several requests asking to provide information on what exactly is changed in a hotfix and what’s included as a dependency. I understand this may be helpful when after a hotfix installation you need to merge the new Microsoft code with your customization. Below is the description how to get hotfix changes from a
If you missed it or just can’t wait to hear more, Customer Driven debuted enhanced customer engagement tools from Microsoft Dynamics CRM and showcased differentiated customer service and business...
Tieto Corporation , a leading IT Software company, began their digital transformation in the late 90’s. Using data-driven tools, they built a strong technology platform and together with Microsoft...
Ready to join the Dynamics team at Microsoft Ignite? Now you can start planning exactly which topics, issues, and ideas you want to dive into. The full session catalog is live, with 460+ sessions to choose...
No matter where you are in the world today, one thing is for sure. Expectations for customer service have grown over the past few years: around convenience, speed, agent knowledge and insights - and by...
Given the increasingly mobile and connected nature of business in today’s world, Microsoft has enhanced the mobile security options available with Microsoft Dynamics CRM. With the latest release of CRM, we have enabled Intune Mobile Application Management for the CRM iOS mobile application. In addition, to support this capability, Dynamics CRM is now integrated with
We’ve recently released some kernel fixes that improve how Microsoft Dynamics AX 2012 R2 and R3 handle SQL Server AlwaysOn AG failovers. The R3 version of this fix is visible on LCS here: LCS | AX 2012 R3 Kernel Fix KB3159596 | Handle SQL Server AlwaysOn AG failovers more transparently and gracefully https://fix.lcs.dynamics.com/Issue/Resolved?kb=3159596 For AX
Final Status: Microsoft Dynamics engineers have restored the malfunctioning infrastructure and confirmed that service has been restored. If you are continuing to experience problems please contact Microsoft support. User Experience: Affected users received a “502 error” message when attempting to sign-in to their AX organizations. Customer Impact: A subset of customers in EMEA.
