Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.
Office 365 is well underway in transitioning to a new admin center. See: Announcing the new Office 365 admin center. You’ll need to make some changes in how you view CRM Online service status and notifications. Old Office 365 Admin center Service health broken out by components appeared under Service Health. We have simplified service
On June 7, Microsoft hosted Customer Driven , a virtual event examining the changing technology landscape and the impact of digital transformation on customer engagement in the new service economy. Speakers...
At its heart, the Internet of Things (IoT) is really about people, not the gadgets themselves. These connected devices can improve human experience and interaction, particularly in the service industry...
Cumulative Update 39 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2013. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative
Cumulative Update 32 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2013 R2. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest
Cumulative Update 20 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2015. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative
Cumulative Update 8 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2016. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative update.
As customer service and the customer experience become key differentiators for brands and organizations across all industries around the world, it has never been more important to know as much as you can...
As your business grows in size and complexity, the tools that once supported you may now be holding you back. You’re faced with an important decision: replace your basic accounting software or continue...
The CRM 2016 spring wave includes many new and exciting features! This blog shows you where to go for new information, whether you’re an admin, customizer, developer, or end user. The official names for the spring wave releases are: Microsoft Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016 Service Pack 1 Microsoft
An update to Dynamics NAV and Dynamics C5 for tablet and phone is now available on the Windows Store and Google Play with the App Store to follow shortly. If you already have the Dynamics NAV or Dynamics C5 app installed, this will automatically be updated to v.2.2 (unless you specifically selected not to update automatically
It may seem surprising, but your field service technicians are often your best salespeople. People often think of field service as a cost center—a necessary part of the overall business, but one...
