![graphical user interface, application](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/11/Schedule-a-work-order-with-Copilot-in-Microsoft-Teams-desktop-1-300x174.webp)
Product: Dynamics 365 Field Service
![graphical user interface, application](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/11/Schedule-a-work-order-with-Copilot-in-Microsoft-Teams-desktop-1-300x174.webp)
![D365 copilot](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/11/11092023_Blog_Dynamics365_Copilot_Op_v3-300x169.webp)
Introducing new Copilot experiences to boost productivity and elevate customer experiences across the organizationÂ
Microsoft Copilot presents an opportunity to reimagine the way we work—turning natural language into the most powerful productivity tool on the planet. With AI, organizations can unearth value in the mountain of data across productivity tools like Microsoft 365 and business applications.![Male worker wearing utility suit using tablet. Industrial vats visible in background.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/Utility-worker-using-tablet-300x200.jpg)
Best Practices for Offline Mode in the Field Service mobile app – Part 3
In this final part of the Field Service Mobile offline blog series, we will discuss some of the more advanced configuration and recommendations for IT pros and partners to get the most out of their offline application.![Photographer: Brooke Duthe Location: New Orleans, LA Green Coast Enterprises Will Bradshawm Co-Founder Captured: December 2016 Usage Rights: Global Perpetuity](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/11/MSC17_greenCoastEnterprises_012-300x200.jpg)
Best Practices for Offline Mode in the Field Service mobile app – Part 2
In this second part we will go through some of the configuration and best practices for a successful offline rollout.![Mobile Inspections](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/05/CLO22_GreenEnergyFarm_047-300x200.jpg)
Best Practices for Offline Mode in the Field Service mobile app – Part 1Â
This is a 3-part blog series aimed to get the maximum benefits of using the Field Service mobile application in the ‘Offline’ mode.![Photo of a man wearing an orange vest in a warehouse who is doing inventory on his mobile phone.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/02/M365CO20_BusinessVoice_008-300x200.jpg)
Transform technician experience with the new Field Service Mobile UX
This blog details the new capabilities on how technicians can benefit from this new streamlined experience, which cuts down the number of taps required to complete a booking in nearly half!![A man and a woman standing in front of a building talking to each other](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/CLO22_HybridWork_003_1280-300x200.jpg)
Microsoft Business Applications Launch Event introduces wave of new AI-powered capabilities for Dynamics 365 and Power Platform
Today, at the Microsoft Business Applications Launch Event, we kicked off the 2023 release wave 2 for Microsoft Dynamics 365 and Microsoft Power Platform, a six-month rollout of new and enhanced capabilities scheduled for release between October 2023 and March 2024.![Field engineer using a laptop on truck tailgate to review data after inspection of turbines on a wind farm.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/Field-engineer-inspects-turbines-300x200.jpg)
Enable faster, more impactful frontline services with Microsoft Dynamics 365 Field Service
With Microsoft Dynamics 365 Field Service, organizations with service technicians on the frontlines can help maximize productivity with AI-driven assistance and remote expert support in the flow of work.![Real people. Commercial construction/real estate developer renovates historic properties utilizing sustainable solutions and technologies. Captured: December 2016 Usage Rights: Global Perpetuity](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/MSC17_greenCoastEnterprises_021-300x200.jpg)
Introducing multiple recurrence support for the work hour calendar in Universal Resource Scheduling (URS)
With the latest feature in D365 Field Service, you can easily accommodate different work schedules, holidays, and special events in your organization.![Field engineer viewing data after the inspection of turbines on a wind farm.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/CLO22_GreenEnergyFarm_047_1280-300x200.jpg)
Unlocking customer value with Microsoft Dynamics 365 Field Service through connected services
In an age defined by single-click purchases, instant deliveries, and personalized experiences, customer expectations continue to rise, and frontline technicians are expected to meet these ever-changing demands. When a customer has a problem, they want it fixed fast and right the first time.![Male employee in warehouse loading dock using Surface Pro. Cardboard packages ready to be loaded on to truck for shipping.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/CLO17_waterworks_012-300x200.jpg)
Working With Field Service Mobile CustomizationsÂ
The Power Platform also offers significant customization opportunities in Field Service Mobile.![Close-up of woman looking to the side, smiling.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/CLO23_Portraits_031_featured-300x200.jpg)