Product: Dynamics 365 Field Service
Introducing multiple recurrence support for the work hour calendar in Universal Resource Scheduling (URS)
With the latest feature in D365 Field Service, you can easily accommodate different work schedules, holidays, and special events in your organization.
Unlocking customer value with Microsoft Dynamics 365 Field Service through connected services
In an age defined by single-click purchases, instant deliveries, and personalized experiences, customer expectations continue to rise, and frontline technicians are expected to meet these ever-changing demands. When a customer has a problem, they want it fixed fast and right the first time.
Working With Field Service Mobile CustomizationsÂ
The Power Platform also offers significant customization opportunities in Field Service Mobile.
From Microsoft to global brands, Dynamics 365 Copilot is helping transform customer experiences across service, sales, and marketing
Six months ago, we introduced Microsoft Dynamics 365 Copilot, the world’s first AI Copilot natively built for customer relationship management (CRM) and enterprise resource planning (ERP) applications.
3 ways mixed reality empowers frontline workers
By integrating the physical and digital worlds, mixed reality brings a modern approach to role-based training, support and service, as well as knowledge transfer. Microsoft Dynamics 365 Guides cultivates collaborative environments where people put knowledge into action.
AI at your service with Copilot in Microsoft Dynamics 365 Field Service
The era of AI is here, and it’s transforming how companies service customers in the field.
Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI
Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented tools make it hard to find the right information and service delivery gets delayed with lengthy data-entry processes.
The early reviews are in: Dynamics 365 Copilot helps to reclaim time, drive innovation, and engage customers  Â
Only months after announcing copilot capabilities in Microsoft Dynamics 365 and Power Platform, employees at more than 63,000 organizations—including brands like 3M, Prada Group, Campari, and Kraft Heinz—have had the opportunity to experience some of the AI-assisted features firsthand—and the reviews are pouring in.
How to improve business KPIs with Connected Field Service
How does connected field service improve your key performance indicators (KPIs), you ask? Let’s discuss seven KPIs that will improve with a connected field service.
Top 5 “dos and don’ts” when you implement Dynamics 365 Field Service Mobile
Dynamics 365 Field Service Mobile is a robust and scalable mobile application created for your frontline workers. With the capabilities of Microsoft Power Platform and Dataverse, you can customize and configure the mobile application to meet your unique business needs.