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Tag: Copilot
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![A person smiling, looking at their laptop. The image incorporates the Dynamics 365 Business Central icon and the Copilot icon.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/05/MSFT_D365_MAY11_340191_Blog_BlogHeader_240511_V1_1200-300x169.webp)
Work smarter with Microsoft Copilot in Dynamics 365 Business Central
In the quickly changing world of AI, Microsoft Dynamics 365 Business Central is leading the way with innovations that have equipped more than 30,000 small and medium-sized businesses to succeed. Powered by next-generation AI, Microsoft Copilot in Dynamics 365 Business Central introduces new ways to streamline workflows, boost productivity, and unlock creativity.![A field employee outside in a hard hat and vest, looking at a tablet in their hand. The image incorporates the Dynamics 365 Field Service icon and the Copilot icon.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/05/MSFT_D365_APR29_336463_Blog_Blogheader_240502_V02_1260-300x169.webp)
Enabling fast, flexible, cost-effective service with Microsoft Copilot in Dynamics 365 Field Service
Fast, efficient service, it’s what everybody wants. And today’s field service organizations are answering the call by adopting next-generation AI technologies that can help them be more flexible and responsive to customers while also driving revenue, reducing overtime, and ensuring more predictable arrival and completion times.![Volvo Penta technician asks Microsoft Copilot in Dynamics 365 Guides to show her the details of a marine engine.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/Copilot-in-Guides-feature-1024x583-1-300x171.jpg)
Early adopters of Microsoft Copilot in Dynamics 365 Guides recognize the potential for productivity gains
The integration of Microsoft Copilot into Dynamic 365 Guides brings generative AI to this mixed reality solution. Copilot for Dynamics 365 Guides transforms frontline operations, putting AI in the flow of work, giving skilled and knowledge workers access to relevant information where and when they need it.![Two people, standing looking at a tablet together. The image incorporates the Copilot, Customer Insights, and Sales icons.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_D365_APR15_333192_Blog_Blogheader_240415_V03_1260-2-300x169.webp)
2024 release wave 1: Transforming experiences with Microsoft Copilot and Dynamics 365
In this extraordinary age of AI, we find ourselves on the brink of a profound revolution. Companies are looking for generative AI to solve longstanding problems around customer connection, loyalty, and seller productivity.![Two employees crouching down by boxes in a warehouse. The image incorporates the Dynamics 365 icon.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_D365_APR12_332788_Blog_Blogheader_240415_V02_1260-300x169.webp)
Microsoft unveils AI features for manufacturers at Hannover Messe 2024
At Hannover Messe, the world’s leading industrial trade fair, organizations across engineering, digital technologies, energy, and more will gather to demonstrate solutions for high-performance, sustainable industries. Microsoft is honored to attend this year’s event to showcase how Microsoft Dynamics 365 helps manufacturers.![A field service employee wearing a hard hat, holding a tablet](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_D365_APR11_330649_Blog_BlogHeader_240415_V2_1260-300x169.webp)
Introducing new Microsoft Copilot capabilities to optimize Dynamics 365 Field Service operations Â
Delivering exceptional service is key for building customer preference and loyalty. Today, we’re introducing new capabilities for Microsoft Copilot in Dynamics 365 Field Service that help service managers and technicians efficiently find the information they need to resolve issues right the first time while keeping customers updated at every step of the process.![Close-up of an employee with a phone headset on; image incorporates the Dynamics 365 Customer Service icon](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_D365_APR10_332199_Blog_BlogHeader_240410_V1_1260-300x169.webp)
AI-powered innovations enhance customer service with 2024 release wave 1
We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2024 release wave 1 cadence. This release focuses on extending Microsoft Copilot capabilities by infusing generative AI into customer, agent, and supervisor experiences.![Graphic design using different shapes](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/D365_Blog_Abstract-05_1260-300x169.jpg)
New pricing for Microsoft Dynamics 365 effective October 2024
Today, we’re announcing the first pricing update for Microsoft Dynamics 365 in more than five years.![A close-up of a woman smiling, incorporating the Dynamics 365 icon and the Microsoft Power Platform icon](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_Dynamics365_APR10_BizAppsAdHoc_Blog_BlogHeader_240409_V1_1260-300x169.webp)
2024 release wave 1 kicks off with hundreds of AI-powered capabilities for Microsoft Dynamics 365 and Microsoft Power Platform
We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.![Abstract graphic design incorporating an image of two women talking to each other, one holding a tablet.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_Dynamics365_APR03_330313_Blog_BlogHeader_240402_V1_1260-300x169.webp)
New Microsoft Dynamics 365 and Microsoft Copilot innovations for supply chain, sales, and service join the 2024 release wave 1
Sellers, service agents, and supply chain professionals share a common goal: delivering quality goods and services to customers on time, every time. Today, we’re announcing new experiences for Microsoft Dynamics 365 that help professionals across business functions to collaboratively solve challenges, streamline workflows, and focus on what matters most—key factors for transformative customer experiences.![Two people talking, looking at a tablet. The image incorporates the Dynamics 365 Customer Insights icon.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_Dynamics365_MAR14_325648_Blog_BlogHeader_240415_V3_1260-300x169.webp)