![D365 copilot](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/11/11092023_Blog_Dynamics365_Copilot_Op_v3-300x169.webp)
Tag: Copilot
![D365 copilot](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/11/11092023_Blog_Dynamics365_Copilot_Op_v3-300x169.webp)
![A decorative image with abstract artistic rectangles and a circle.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/D365_Blog_Abstract-01-300x169.jpg)
Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
It is with great pride that Microsoft has been recognized as a Leader within the 2023 Gartner Magic Quadrant for CRM Customer Engagement Center.![Colorful abstract image](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/11/D365_Blog_Abstract-03-300x169.jpg)
New sales capabilities in 2023 release wave 2—Helping sellers work smarter
AI is revolutionizing the way sellers operate, enabling them to work smarter, not harder and achieve fantastic results. With AI-powered tools, sellers can access real-time insights, streamline their workflow, and make data-driven decisions, all while minimizing manual effort.![Colorful abstract image including a photo of a cargo ship](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/Blog_D365-Supply-Chain-Management_v2-300x169.webp)
Microsoft announces new Copilot and demand planning capabilities for Dynamics 365 Supply Chain Management
Supply chain complexities continue to fundamentally change the way business is done. Improving productivity and resiliency, and fostering innovation amidst rising cost and labor pressures remain key priorities for supply chain leaders.![Team collaboration around a laptop in an office](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/CLO22_HybridWork_056_1280-300x200.jpg)
Release wave 2: Transforming customer experiences with generative AI and Microsoft Dynamics 365
In business applications, we’re using generative AI to break down silos and bridge gaps between data, insights, and people so sellers, marketers, and customer experience (CX) professionals can deliver exceptional experiences across the entire customer journey, seamlessly.![A man and a woman standing in front of a building talking to each other](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/CLO22_HybridWork_003_1280-300x200.jpg)
Microsoft Business Applications Launch Event introduces wave of new AI-powered capabilities for Dynamics 365 and Power Platform
Today, at the Microsoft Business Applications Launch Event, we kicked off the 2023 release wave 2 for Microsoft Dynamics 365 and Microsoft Power Platform, a six-month rollout of new and enhanced capabilities scheduled for release between October 2023 and March 2024.![Field engineer using a laptop on truck tailgate to review data after inspection of turbines on a wind farm.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/Field-engineer-inspects-turbines-300x200.jpg)
Enable faster, more impactful frontline services with Microsoft Dynamics 365 Field Service
With Microsoft Dynamics 365 Field Service, organizations with service technicians on the frontlines can help maximize productivity with AI-driven assistance and remote expert support in the flow of work.![Customer service employee fulfilling, packaging and shipping online orders in the storeroom.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/CLO22_Retail_031_1280-300x200.jpg)
Modernize customer support with Copilot in Dynamics 365 Customer Service
The year 2023 has ushered in dramatic innovations in AI, particularly regarding how businesses interact with customers. Every day, more organizations are discovering how they can empower agents to provide faster, more personalized service using next-generation AI.![Backed out photo of CEO in SMB architectural design firm reviewing sketches and comments made in OneNote by her team in between meetings.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/WCO18_SMB_OneNote_029_1280-300x200.jpg)
Microsoft is recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises
We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2023 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises. This evaluation of Microsoft was based on specific criteria that analyzed our overall Completeness of Vision and Ability to Execute.![Field engineer viewing data after the inspection of turbines on a wind farm.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/CLO22_GreenEnergyFarm_047_1280-300x200.jpg)
Unlocking customer value with Microsoft Dynamics 365 Field Service through connected services
In an age defined by single-click purchases, instant deliveries, and personalized experiences, customer expectations continue to rise, and frontline technicians are expected to meet these ever-changing demands. When a customer has a problem, they want it fixed fast and right the first time.![Close-up of woman looking to the side, smiling.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/CLO23_Portraits_031_featured-300x200.jpg)
From Microsoft to global brands, Dynamics 365 Copilot is helping transform customer experiences across service, sales, and marketing
Six months ago, we introduced Microsoft Dynamics 365 Copilot, the world’s first AI Copilot natively built for customer relationship management (CRM) and enterprise resource planning (ERP) applications.![Operations manager portrait.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/CLO20_Vanessa_001_featured-300x200.jpg)