![A red-haired woman with a green shirt and glasses, sitting inside an office working on her laptop.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/SEC20_Security_015_featured-300x200.jpg)
Tag: Copilot
![A red-haired woman with a green shirt and glasses, sitting inside an office working on her laptop.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/09/SEC20_Security_015_featured-300x200.jpg)
![A screenshot of two windows depicting Copilot in Dynamics 365 Field Service](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/08/D365_Blog_Product-13_v2b_2500x1407_featured-300x169.webp)
Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI
Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented tools make it hard to find the right information and service delivery gets delayed with lengthy data-entry processes.![Engineer working at her desk; multi-screen workstation.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/07/CLO20_Demi_008_featured-300x200.jpg)
The early reviews are in: Dynamics 365 Copilot helps to reclaim time, drive innovation, and engage customers  Â
Only months after announcing copilot capabilities in Microsoft Dynamics 365 and Power Platform, employees at more than 63,000 organizations—including brands like 3M, Prada Group, Campari, and Kraft Heinz—have had the opportunity to experience some of the AI-assisted features firsthand—and the reviews are pouring in.![Female office worker sitting at desk using an all-in-one computer in casual office with a laptop also on desk.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/07/CLO17_casualOffice_002-300x200.jpg)
2023 release wave 2 plans for Microsoft Dynamics 365 and Power Platform now available
On July 18, 2023, we published the 2023 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between October 2023 and March 2024.![Colorful graphic design](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/07/267060_MS_BizApps_Inspire_2023_BlogHeader_1280x720-300x169.webp)
Reshaping the future of business with Microsoft Sales Copilot, Dynamics 365 Customer Insights, and a new cloud migration program
Copilot assists employees wherever they are working, surfacing valuable business data and delivering business insights so they can focus on the most meaningful parts of their jobs. And with this momentum in AI, there has never been a better time for our customers to move to the cloud.![Colorful graphic design](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/07/BizApps_Still13_4K_Cropped_sl_v2-300x169.webp)
The power of AI in Viva Sales: Insights from Lori Lamkin and Nathalie D’Hers
Join Lori Lamkin and Nathalie D’Hers as they take you on an extraordinary journey through the development, deployment, and continuous improvement of Microsoft Viva Sales. In this exclusive Q&A session, they will share insights, experiences, and the remarkable story of Microsoft’s journey in unlocking the full potential of Viva Sales.![Woman browsing the internet via her tablet while on sitting on a couch.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/06/CLO22_RemoteHome_007-300x200.jpg)
Copilot in Dynamics 365 Marketing revolutionizes marketing with query assist and content ideas
The use cases for Copilot in customer experience (CX) are endless. Let’s delve into how these copilot features came to be and highlight our generative AI roadmap moving forward.![Colorful background design](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/06/BizApps_Shot-04_Alpha00176_v2-300x169.webp)
Introducing next-generation AI and Microsoft Dynamics 365 Copilot capabilities for ERP
Welcome to a new era in enterprise resource planning (ERP) systems. As businesses around the world embrace the power of AI to streamline operations, speed time to actionable insight, and drive innovation, a game-changer is taking center stage: generative AI.![Customer service scanning product codes, picking and packing online orders, analyzing data and managing inventory in the storeroom.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/05/CLO22_Retail_013_1600-300x200.jpg)
Microsoft Dynamics 365 Copilot at Gartner Supply Chain Symposium Xpo™ 2023
To truly deliver a proactive, resilient supply chain, Chief Supply Chain Officers (CSCOs) need a clear digital transformation strategy that builds on top of existing investments in data to uncover new insights.![Hybrid work. Woman sitting at casual desk at home with an HP Elite Folio which is a commercial device. Taking notes and smiling. Windows 11 Pro.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/03/WIN23_PRO_HP_Elite_Folio_School_001_1200-300x200.webp)