Tag: Microsoft Teams
Microsoft Dynamics 365 Business Central and Microsoft 365: Connect data to the tools where work is done
With Microsoft Dynamics 365 Business Central and Microsoft 365, businesses can establish a unified experience where data seamlessly connects with productivity apps including Microsoft Excel, Microsoft Outlook, and Microsoft Teams.
Holographic Microsoft Teams features empower hybrid collaboration in the industrial metaverse
Microsoft HoloLens 2 customers are using mixed reality to expedite the ways they ensure process compliance, improve efficiency, and learn on the job with step-by-step holographic instructions in Microsoft Dynamics 365 Guides.
Boost seller productivity with embedded Teams calls and conversation intelligence
In today’s business environment, efficiency is paramount for seller productivity. Sales teams must achieve more with less. Sellers are looking for tools to reduce the time-stealing work that gets in the way of engaging with customers. They need to keep focused and move from one call to the next with ease.
Announcing the general availability of Viva Sales, an intelligent selling experience in Microsoft 365 and Teams
Today we’re announcing the general availability of Microsoft Viva Sales on October 3, the first Viva application designed to improve the employee experience for a specific role: sellers.
The AI-powered contact center, part 1: Create engaging digital experiences
Today’s customers expect more engaging, personalized service experiences from the brands they choose. They want intelligent self-service that offers always-on digital convenience. And they expect agents, whether human or virtual, to not just know who they are, but to already have an idea why they are reaching out and how to help.
Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution
We are thrilled to introduce the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative contact center solution designed to deliver seamless customer journeys.
How Context IQ improves collaboration in Dynamics 365
At Microsoft Ignite last November, we announced Context IQ, a set of capabilities across our Microsoft portfolio that intelligently connects you with the information you need, where and when you need it.
A blueprint for cross-organization collaboration: marketing and sales
It’s one of the toughest challenges for organizations today: how to foster collaboration in a workplace that is more decentralized than ever, with people scattered across offices and locations.
Top companies share how Dynamics 365 and Teams empower employees to collaborate like never before
Empowering everyone to collaborate as one business, everywhere. Across industries, businesses are undergoing a once-in-a-generation shift in how, when, and where people work.
The importance of empathy in customer service
The pandemic has been challenging in many ways. It has impacted nearly every facet of our lives with disruptions in supply chains, millions furloughed, and much more. Despite such, the pandemic was positive in one regard—it tested our capacity to come together and innovate—and frankly, we soared on so many levels.