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Dynamics 365

Tag: Release wave

Blog posts for: Business Decision Makers IT Professionals
Close-up of an employee with a phone headset on; image incorporates the Dynamics 365 Customer Service icon
Published 
5 min read

AI-powered innovations enhance customer service with 2024 release wave 1 

We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2024 release wave 1 cadence. This release focuses on extending Microsoft Copilot capabilities by infusing generative AI into customer, agent, and supervisor experiences.
Abstract graphic design incorporating an image of two women talking to each other, one holding a tablet.
Published 
5 min read

New Microsoft Dynamics 365 and Microsoft Copilot innovations for supply chain, sales, and service join the 2024 release wave 1 

Sellers, service agents, and supply chain professionals share a common goal: delivering quality goods and services to customers on time, every time. Today, we’re announcing new experiences for Microsoft Dynamics 365 that help professionals across business functions to collaboratively solve challenges, streamline workflows, and focus on what matters most—key factors for transformative customer experiences.
Abstract graphic design incorporating a photograph of two coworkers talking in a studio.
Published 
6 min read

2024 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available 

On January 25, 2024, we published the 2024 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2024 and September 2024. This first release wave of the year offers hundreds of new features and improvements.