![colleagues gathered around computer](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_351372_BLOG_240704-7.5-featured-image-300x169.webp)
Tag: Release wave
![colleagues gathered around computer](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_351372_BLOG_240704-7.5-featured-image-300x169.webp)
![Two people, standing looking at a tablet together. The image incorporates the Copilot, Customer Insights, and Sales icons.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_D365_APR15_333192_Blog_Blogheader_240415_V03_1260-2-300x169.webp)
2024 release wave 1: Transforming experiences with Microsoft Copilot and Dynamics 365
In this extraordinary age of AI, we find ourselves on the brink of a profound revolution. Companies are looking for generative AI to solve longstanding problems around customer connection, loyalty, and seller productivity.![Close-up of an employee with a phone headset on; image incorporates the Dynamics 365 Customer Service icon](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_D365_APR10_332199_Blog_BlogHeader_240410_V1_1260-300x169.webp)
AI-powered innovations enhance customer service with 2024 release wave 1
We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2024 release wave 1 cadence. This release focuses on extending Microsoft Copilot capabilities by infusing generative AI into customer, agent, and supervisor experiences.![A close-up of a woman smiling, incorporating the Dynamics 365 icon and the Microsoft Power Platform icon](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_Dynamics365_APR10_BizAppsAdHoc_Blog_BlogHeader_240409_V1_1260-300x169.webp)
2024 release wave 1 kicks off with hundreds of AI-powered capabilities for Microsoft Dynamics 365 and Microsoft Power Platform
We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.![Abstract graphic design incorporating an image of two women talking to each other, one holding a tablet.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/MSFT_Dynamics365_APR03_330313_Blog_BlogHeader_240402_V1_1260-300x169.webp)
New Microsoft Dynamics 365 and Microsoft Copilot innovations for supply chain, sales, and service join the 2024 release wave 1
Sellers, service agents, and supply chain professionals share a common goal: delivering quality goods and services to customers on time, every time. Today, we’re announcing new experiences for Microsoft Dynamics 365 that help professionals across business functions to collaboratively solve challenges, streamline workflows, and focus on what matters most—key factors for transformative customer experiences.![Abstract graphic design incorporating a photograph of two coworkers talking in a studio.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/01/MSFT_Blog_D365_Jan_22_-Template_20240122_V1_1260-300x169.jpg)
2024 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available
On January 25, 2024, we published the 2024 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2024 and September 2024. This first release wave of the year offers hundreds of new features and improvements.![Colorful abstract image](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/11/D365_Blog_Abstract-03-300x169.jpg)
New sales capabilities in 2023 release wave 2—Helping sellers work smarter
AI is revolutionizing the way sellers operate, enabling them to work smarter, not harder and achieve fantastic results. With AI-powered tools, sellers can access real-time insights, streamline their workflow, and make data-driven decisions, all while minimizing manual effort.![A woman standing in front of a computer completing a purchase.](https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/D365_Blog_Customer_Insight_Option1_R1-300x169.webp)