Dynamics 365 Field Service
Transform your service operations, deliver exceptional service, and improve customer experiences.
Overview
Optimize service operations
Transform your service operations with generative AI, the Internet of Things (IoT), and mixed reality.
- Gain visibility into appointments in real time via the customer portal, built on Microsoft Power Apps.Keep your customers informed with automated service reminders and notifications via email and text messaging.Gain customer insights by sending automated, personalized surveys after completing field service calls.
- Ask Copilot in Field Service to search lengthy product manuals and find relevant answers to resolve issues faster.Share links to work orders that automatically expand to show key details in Microsoft Teams.Initiate Dynamics 365 Guides step-by-step instructions, or solve problems in real time with Dynamics 365 Remote Assist.
- Interact with Copilot to find pertinent information about work orders using natural language.Generate a response to customers with Copilot for Field Service in Outlook, summarizing key details and next steps.Create seamless financial and inventory data flow between Field Service and Dynamics 365 Business Central.
The Total Economic Impactâ„¢ Of Microsoft Dynamics 365 Field Service
Learn the cost savings and business benefits enabled by Dynamics 365 Field Service in this commissioned study conducted by Forrester Consulting.1
346%
Return on investment
$42.65M
Benefits present value
<6
Months to payback
Dynamics 365 Field Service
Get complete field service management, including step-by-step guides and remote expert assistance.
$95.00
user/month
Get complete field service management, including step-by-step guides and remote expert assistance.
The version of Microsoft 365 is not available in your country/region. Visit Microsoft Store to find out which versions of Microsoft 365 are available in your country/region.
Dynamics 365 Field Service Contractor
Seamlessly assign and manage external frontline technicians. Â
$50.00
user/month
Seamlessly assign and manage external frontline technicians. Â
The version of Microsoft 365 is not available in your country/region. Visit Microsoft Store to find out which versions of Microsoft 365 are available in your country/region.
Partners
Discover Microsoft partners
Consulting services
Access a wide range of architecture planning, implementation, and support services.
Partner apps
Extend and enhance your Dynamics 365 solution with hundreds of prebuilt apps.
FastTrack for Dynamics 365
Go live confidently with onboarding and training led by Microsoft experts and partners.
Customer stories
How customers are using Field Service
Learn how G&J Pepsi used Field Service to exceed service expectations, maximizing revenue and cost savings.
Products
Dynamics 365 Field Service
Read how Phillips Corporation modernized its service operations and increased revenue using Field Service.
Products
Dynamics 365 Field Service
Discover how insurance company Santam streamlined processes to reduce tradeoffs between speed and quality.
Products
Dynamics 365 Field Service
Find out how Dyno-Rod reduced friction in field service and improved outcomes.
Products
Dynamics 365 Field Service
Resources
Explore reports, blogs, and demos
BlogÂ
Recognized as a Leader
Microsoft is named a worldwide Leader in IDC MarketScape for Field Service.
Excerpt
Analyst recognition
Microsoft is named a Leader in IDC MarketScape: Worldwide Service Life-Cycle Management Platforms 2023–2024 Vendor Assessment.
BriefÂ
Delivering customer value
Learn how generative AI and mixed reality empower field service teams in the IDC MarketScape brief.
BlogÂ
Unlock customer value
Provide more value to your customers by connecting Field Service with other services.
BlogÂ
Copilot in Dynamics 365 Field ServiceÂ
See how Copilot, an AI-powered assistant, helps accelerate field service productivity.
BlogÂ
Improve business KPIs with Field Service
Learn how connected field service can improve your key performance indicators.
DemoÂ
Dynamics 365 Field Service demo
Learn how to deliver exceptional field service.
NEXT STEPS
Try Dynamics 365 Field Service
Deliver exceptional, proactive service that resolves customer issues the first time.
Chat with a Dynamics 365 specialist
Available M-F 6 AM to 3 PM PT.
Request a call
Have a Dynamics 365 specialist contact you.
Call Sales
Available M-F 6 AM to 3 PM PT.
Call 1-855-270-0615Â
[1]
Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impactâ„¢ of Microsoft Dynamics 365 Field Service, December 2023.
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Available M-F 6 AM to 3 PM PT.
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