HAX Design Library

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.

Guideline 13

Guideline 13

Learn from user behavior

Personalize the user’s experience by learning from their actions over time.
Guideline 13 > Example

Office Search | G13: Learn from user behavior

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Guideline 14

Guideline 14

Update and adapt cautiously

Limit disruptive changes when updating and adapting the AI system’s behaviors.
Guideline 14 > Pattern 14A

Pattern 14A: Comprehensive updates
Guideline 14 > Pattern 14B

Pattern 14B: Immediate, partial, non-disruptive updates

Guideline 15

Guideline 15

Encourage granular feedback

Enable the user to provide feedback indicating their preferences during regular interaction with the AI system.
Guideline 15 > Pattern 15A

Pattern 15A: Encourage explicit feedback on individual system outputs
Guideline 15 > Pattern 15B

Pattern 15B: Request explicit feedback on selected system outputs
Guideline 15 > Pattern 15C

Pattern 15C: Reporting inappropriate content
Guideline 15 > Pattern 15D

Pattern 15D: Use existing public rating or interaction data as feedback for the system
Guideline 15 > Pattern G15-A > Example

Viva Topics | 15A: Encourage explicit feedback on individual system outputs

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Guideline 15 > Pattern G15-A > Example

Copilot in Excel | 15A: Encourage explicit feedback on individual system outputs

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Guideline 15 > Pattern G15-C > Example

Word Online | 15C: Reporting inappropriate content

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Guideline 15 > Pattern G15-D > Example

Contoso | 15D: Use existing public rating or interaction data as feedback for the system

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Guideline 16

Guideline 16

Convey the consequences of user actions

Immediately update or convey how user actions will impact future behaviors of the AI system.
Guideline 16 > Pattern 16A

Pattern 16A: Feedforward: Convey the consequences of user actions before the user takes action
Guideline 16 > Pattern 16B

Pattern 16B: Feedback: Convey the consequences of user actions after the user takes action
Guideline 16 > Pattern 16C

Pattern 16C: Remind of consequences of a past action and ask for reconfirmation
Guideline 16 > Pattern 16D

Pattern 16D: Convey the consequences of user action in help and documentation
Guideline 16 > Pattern G16-A > Example

Outlook | 16A: Feedforward: Convey the consequences of user actions before the user takes action

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Guideline 16 > Pattern G16-B > Example

Gmail | 16B: Feedback: Convey the consequences of user actions after the user takes action

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Guideline 16 > Pattern G16-D > Example

Gmail | 16D: Convey the consequences of user action in help and documentation

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Guideline 17

Guideline 17

Provide global controls

Allow the user to globally customize what the AI system monitors and how it behaves.
Guideline 17 > Example

Microsoft Word | G17: Provide global controls

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Guideline 17 > Example

Google Photos | G17: Provide global controls

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Guideline 17 > Example

Windows Copilot | G17: Provide global controls

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Guideline 17 > Example

Hugging Chat | G17: Provide global controls

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Guideline 18

Guideline 18

Notify users about changes

Inform the user when the AI system adds or updates its capabilities.
Guideline 18 > Example

Office What’s New | G18: Notify users about change

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Guideline 18 > Example

Outlook Web | G18: Notify users about changes

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