Frequently Asked Questions

If you believe you have purchased more than one article of counterfeit software, you may visit the Genuine Program website for more information about genuine Windows and genuine Office software.

Software submissions are not returned to customers.

If you have a Volume Licensing product, please visit https://www.microsoft.com/en-us/howtotell/licensing

We realize that sometimes it can be challenging to tell whether software is genuine, and invite you to visit Microsoft’s How to Tell website for more information. There you will find more information about genuine Microsoft software and how to determine if your software is genuine.

You are eligible to receive a maximum of one Office complimentary kit. If you believe you have purchased more than one article of counterfeit software, you may visit the Genuine Program website for more information.

Yes, depending on your market and the type of software purchased, there is a minimum purchase price that you must have paid the reseller in order to qualify for a complimentary kit.

Please visit http://support.microsoft.com/contactus if you have additional questions.